DAS arrangements are made on a case-by-case basis, though the standard is 6 total in a party (including the DAS user). You can only have one active return time at once. Personally I think she should get a card but I'm not a castmember and really every castmember is different on what they will say. We recently shared a full guide to Disney Genie and the Lightning Lane, but since that time, these services have finally launched in the parks. Currently at Disneyland and Disney World, Guests can only register for disability access once they are at the theme parks. In the U.K. for all attractions there is discount for anyone with a disability and the carer goes free, do you have anything similar at Disney World? Note that a photo will be taken. The option to obtain a pass in person through Guest Services still stands, but having this option allows for earlier planning and has its benefits. Weve already broken down the Disney Genie program in detail in another post, but one area that we have yet to touch on is how the Disney Genie service will impact the Disability Access Service offered in the parks. An elementary teacher taking every opportunity to go to Florida and explore Disney, Universal, and Orlando. The two kids would need to be separate (cant be listed as a guest of the other kid) and each would need their own return times. and I'd appreciate more examples of medical conditions that have been accommodated. Disney handheld devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. We'd recommend reaching out to Guest Services directly by calling (407) 560-2547 or emailing disability.services@disneyparks.com as accommodations are usually assigned on a case-by-case basis. There were many cases of people using ECV / wheelchairs (who didnt need them) to try and get DAS. While DAS is designed for those who have needs beyond limited mobility, Disney's official stance is: "A guest whose disability is based on the necessity to use a wheelchair or scooter does not need DAS. But they will ask why the person cant wait in lines. But RC must scan in for Soarin if the rest of us want to go on it using the DAS. 7:00 AM to 11:00 PM Eastern Time. Cart. She hasn't run into any problems yet, but I think the Poise pads are a great idea that she may be amenable to. Check out our post on Disney World tips to make your trip magical. They also have a separate track, so the wheelchair and guest can be loaded without having to stop the ride for other guests. DAS pass are for disabilities!!! Have a list of your top attractions at each park so you can book the. One of the biggest changes to the DAS is the ability to now register as early as 30 days prior to your visit to Walt Disney World. Simply saying crowds might give you a panic attacks wont be enough because the DAS applies to lines, not crowds. This is a custom program that will be tailored to meet your specific situation. Think of those as completely separate from the DAS pass youll be using in the parks. And I have 2 other kids. She lives and works in Orlando so visits frequently. With the DAS you will use the Lightning Lane entrance. Does the DAS cardholder have to board the attraction with the rest of the party? Definitely. 2023 MARVEL. On Haunted Mansion, that was Doom Buggy #1. You "can't plan bathroom breaks''? The individual who is requesting DAS must be present for the call. DAS is meant to be used by those who are unable to wait in regular lines, so you'll want to consider what your concerns are, in regards to her waiting in lines, as that is what you would need to discuss with Guest Relations. Return times are not able to be booked during Early Theme Park Entry. Ding ding ding! There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller cant safely navigate. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. Because you can only choose the next available time window, the window can start as soon as five minutes later or hours away, depending on the ride and crowds. How to qualify for Disney Disability Pass Before COVID, you could only apply for a DAS Disney World pass in person, but now there are two ways you can do this: pre-book an online appointment with a Cast Member, or you can visit Guest Relations physically in any of the Disney Parks. Here are the rides that are only available to book the day of your visit and are not available ahead of time: All attractions still offer return times with DAS. DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive to see what options are available for you. Yes! Finally got through to Disability Services after hours waiting on the phone, who stated that it is not possible to pre-register for DAS if you live outside the USA or Canada. Guest Services is located outside of the gates near the monorail entrance. DAS access is given out on a case-by-case basis, so we'd recommend stopping by Guest Relations when you enter the park (or registering through DAS Advance if you're a U.S. resident) to see what accommodation options are available for you. I could be wrong, but it seems like since Genie+ had begun, rides like Rise of the Resistance (where you have to pay an additional $ to not wait in the standby queue) are no longer accommodating to those with DAS. I talked to a CM who said to explain that it's "dangerous" if she can't get to the facilities in a timely fashion. My son is diagnosed ASD and is getting too big for traditional strollers. I'll admit that I have ADHD and I use that to use DAS. In England I have an access card. While you won't need to present any medical documents or doctor's notes, you will need to be able to explain his needs and how he can benefit from DAS. Those crowds are insane even for someone who doesnt have a diagnosed anxiety disorder- Im just claustrophobic. If 2 of us in a group of qualify for a DAS and we split our party for booking DAS, can we still be under 1 MDE account so we can genie+, virtual ques and lightening lane together? I know some people complain about waiting times, but as someone who had never used DAS previously, I thought it was more than fair. We only had 4 total in our group. You do not choose a return time. Jurassic World franchise TM & 2023 Universal City Studios LLC and Amblin Entertainment, Inc. All Rights Reserved. DAS and Genie+ are different systems, but they can be used together! If you are traveling with a larger party, then you could get DAS for both and split the party so that everyone is covered. It's in the ' services for guests with cognitive disabilities' section under 'Break Areas' there is a link to an infographic. shopDisney. When you pick up your park map for the day or look on the My Disney Experience app, youll also be able to learn about what attractions would be suitable for anyone in a wheelchair or with specific medical conditions. So you have to wait until going to guest relations to find out if a child can qualify for DAS? Until then, just a piece of advice, usually the person "complaining on reddit" as one user wrote, is usually the person who needs it. And leave 20 minutes before the nighttime shows. 20002023 Undercover Tourist. Could you give me some advice or a link to book DAS, will we need 4 separate passes and does this include free car parking. Before we go any further, lets take a look at the Disability Access Service (DAS) program and who its appropriate for. ok ok, I have to comment on something I keep seeing over and over in the comments. You would only need one person to have DAS, unless your group is larger than 6 people total. at Guest Services on my first day. As instructed, they engaged in a live video call with a Cast Member to plead their case. Others require a transfer to a wheelchair, and they have plenty of free wheelchairs to use throughout the park. Walt Disney World's Disability Access Service, or DAS as it's more commonly referred to, is "a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating. Thank you. We went to disney in 2018 and my then 3 year old suffered really bad with heat stroke and went to the emergency room and was on antibiotics last time we came to orlando. Guest Relations cast members are well versed and will walk you through the DAS process. Disney DAS & How to Get It | How to Use DAS | DAS with Disney Genie | FAQs. As I cannot find a way to do it from the UK. Purchasing Genie+ is not necessary when utilizing DAS, but there may be days where using both could be helpful, such as peak holiday times. Sign in. Ultimately, Disney assigns the DAS card on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what options are available to you. Is the new Genie + the same as a DAS pass? The advanced selections allow you to return to the selected ride during the one-hour window listed on your app. Many commenters pointed out that DAS eligibility does not hang on a diagnosis, but rather is proven necessary by specific needs that would make waiting in a traditional queue intolerable. Note that DAS is still determined on a case-by-case basis. No help and get register! Comment your thoughts below. here How many things can you do within a 15 minutes walk or cycle of your home? As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability. Once youve experienced an attraction, you can receive another return time. You can only hold one return time at a time. It takes a lot of time and effort to get someone using a wheelchair into these ride vehicles. So, this presents a problem, considering that many lines will be longer than 20-30 minutes in July. Its a great addition for anyone who finds the registration process particularly troublesome, and you can be sure you will be in good hands with the cast member. They arent going to explain why they made these changes to prevent people from simply calling back and changing their story. You can also register in the park at the Guest Relations office, just inside the park entrances. Youll find info on how to register for the DAS pass Disney World at the bottom. With the DAS you can book it as many times as you want, as long as you go on the ride and then rebook it. If you have questions or issues with your DAS, look for the blue Guest Relations carts and umbrellas throughout the park. Guests can still visit the attraction, Guest Relations or a Guest Experience Team umbrella to receive return times. Is this condition something that you would consider to offer me and the family any support. We are 2 families travelling together so more than 6 but park tickets are split between the 2 families. Disability Access Service (DAS) is a wonderful attempt by Disney to help disabled people. I just didn't want to have to stand in line for a change though this be great so far waited every day in a que for 6 to 8 hours.. may I add only bc I am out with a major surgery .. or I'd be working and couldn't.. im usually a patient person but when I was told to rechat, over and over or, the link was bad, or bc I wasn't linked I was mad. The remaining two attractions per park still use DAS, but for day-of selection only. You can book return times on the My Disney Experience app or in person at the attraction or Guest Relations. Follow this link to sign up for DAS Advance. We heard you could stack the rides and really maximize your time. Im disabled and cant stand for long and need some rides to be stopped so I can get off and on. When chosen, they reflect the current standby wait. The DAS card is intended to accommodate guests who cannot . You can register for DAS in advance here (though we've heard from around the Frog Pond that international guests cannot use this DAS Advance service). Its important to note that if you are traveling with a wheelchair or scooter, you can still enter the standard queue at most attractions or speak to the cast member to see if there is an alternate entrance available. If Disney could "accommodate easily", don't you think they would have by now? If you have a Magic Key pass, you can renew every 60 days. This allows us to bring you the most interesting, entertaining, and unique entertainment experiences, covering theme parks, movies, TV, video games, and special events. Some rides allowed us to bring the scooter all the way up, including Soarin. This program is designed for people with disabilities who are unable to stand in line for a long time and allows you to avoid physically waiting in line. We got a bit of a behind-the-scenes tour through the employee area. Enjoy the shows, movies, live street entertainment, parades, fireworks and exhibits more. Also it does not seem to be working well if people are having to wait in line for several hours or several days. No, DAS is valid for 60 days once registered. I called Disney and after almost 2 hours I got through and asked, only to be told that UK citizens are not eligible to pre-register for DAS via the zoom interview. Related: Overview of Universal's Attraction Assistance Pass, Related: Overview of Disneyland Disability Access Service (DAS), Tags: Beauty! My 11 year old son has CP and although we have been to Disney before he was a lot smaller and a stroller was sufficient. Just ask. Universal elements and all related indicia TM & 2023 Universal Studios. You are then issued a return time at an attraction you are looking to ride, which is based on the current wait time. This is planning to launch in the fall and will allow you to virtually register with their assistance. I explained this to the cast member and she was literally shaking her head as I was explaining my issues. Once you have tapped in at both touchpoints in the queue, you are able to book your next experience. Disney World, Itll certainly help because they can wait in shorter lines but the issue is genie+ is scheduled while a DAS lets you return any time which with cognitive issues you never know when youll actually be calm enough to get away from the quiet area. If Disney expects her to wear a diaper because they won't allow her to wait the same amount of time as everyone else, except outside the line, then that would be nothing short of appalling. Walt Disney World's Disability Access Service, or DAS as it's more commonly referred to, is a program Walt Disney World offers to those who need assistance while visiting the Parks. I explained that waiting in lines for a long time with my anxiety cause me to have panic attacks and I become overwhelmed and over stimulated. First, it depends on how you "do Disney". I was asked to choose 2 rides as an advanced DAS planning option. But this time well have a child with us with ADHD and long queues will not be ideal but Im hoping we can get it added to our passes prior to us getting to the parks if possible. Comment for robots Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have been looking for the answer but getting conflicting results. Very difficult sorry so no luck with any of thos new system.. ugh sorry guys. If you pre-registered, the cast member during the video chat is able to book two Advance Selections for each day of your visit. We will be arriving in the USA two day before our tickets start. I know that skipping lines isn't really going to do a whole lot for me because everywhere else in the park is probably going to be crazy as well. Put the key in a safe place! You see a pattern? This is separate from the Advance Selections, which you can have two per day. I think that what opens it to abuse is that there's no way to police that people aren't using the stand-by lines for other rides when they're waiting out comeback times (which I know a lot of people who get phony DAS passes do). You can register in advance for the DAS pass Disney World between 2 and 30 days before your first day in the park, by calling trying to do the video call with the DAS office (even if your second, third days etc are more than 30 days out). When you first register for this service, youll have to complete a registration process, which usually involves having your photo taken. Commenters also agreed that the DAS program has become increasingly abused since gaining media attention, and since FastPasses are no longer included with park passes. Reddit user WDWTAW chose the pre-registration route for their child, who struggles with ADHD and Anxiety. We are so glad the service is now integrated into the app so all of the planning is in one place! Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. Compare predicted crowd levels by day up to 1 year in advance! Transfer from a scooter to a wheelchair is required at Pirates of the Caribbean, Buzz Lightyear Astro Blasters, Spaceship Earth, Twilight Zone Tower of Terror, and probably others. No, the Guest Relations cast member will speak with the guest (or guardian) for whom DAS will be issued. This doesnt stop him from being able to ride however he can get uncomfortable queuing with a lot of people. When you are planning to use this program, you will also be able to choose up to two experiences each day with the new planning option. Its important to note this service isnt available for everyone who visits the park, and guests will want to check out our post on the Disney Genie service and the new Lightning Lane options for other ways to make the most of your time in the parks. You have to wait the same amount of time as the people in the standby line, but you dont have to do it in the actual line. The DAS is designed to support those guests who have needs beyond being wheelchair-bound or beyond limited mobility. My sister has a kidney condition that requires bathroom access at least every 30-45 minutes. Yes, the cardholder must enter the attraction. In other words, can we have more than 2 time slots reserved on DAS? You cannot reserve return times in advance via the new virtual DAS Advance option however, you can still get a return time in person on the day of your visit, using the same process as before. Link Magic Key Pass to My Profile . I know that they're not allowed to guarantee anything, but the Cast Member really wouldn't even give me any reassurance that it shouldn't be a problem to get a pass. We have expert Customer Service agents to help with any questions. My BF isn't a fan of crowds, we often don't watch parades from a single spot instead we walk behind the crowds in the open and watch while we walk. Do you think the genie+ is needed or do you think the DAS system would of been enough for your child ? Perhaps look into other options if you get denied again. Do you think we will be able to call on arrival to register for DAS? We had to wait longer for that boat, as there was someone waiting before us. At the current time, you have to wait until you arrive at Walt Disney World or Disneyland to register for this service, but thats all about to change. 20052023 JAK Schmidt, Inc. All rights reserved. You guys have, hands down, the best crowd calendar!" If park hopping, selections will become available once you tap into that park. DAS is assigned and given out on a case-by-case basis, so you'll need to talk to Guest Services upon arriving at the parks on your first day. Return times can now be modified or canceled in the My Disney Experience app. If you can't pre-register does that mean you have to do it when you arrive or is the service not available at all for non-residents. They give you 2 mins to answer and my son has adhd hyperactive disorder. Disney works with guests individually in order to accommodate their specific requests and provides assistance for a variety of needs and disabilities. PRIVACY POLICY. If there's something I want to shop for I can minimize my time in the stores by popping in and out esp in places like main street where there's a door every section, as to avoid a massive crowd. Please empty this comment field to prove you're human. Don't forget to take advantage of the 4+ Fp+ you can get each day! Getting to the front of the queue is hit or miss. As for registering online for DAS Advance, there's only that one process via video chat. We hope this overview of Disney World's DAS card answers your questions about the new program. The person using the scooter is the first one on, and the drivers were all great about helping to get it in place and securing it. The pass or card portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. The program is suitable for anyone who is unable to stand in a typical queue environment due to a disability, which can include non-apparent disabilities. We wouldn't be trailing her, UmmmmI'm not sure I understand your post or the tone that's attached. Disneyland Disability Access Service (DAS), Disneyland's disability pass, works to meet guests' needs on an individual basis. Like everyone else, we were up at 7 am paying for Rise of the Resistance and Mickey and Minnies Runaway Railroad to ensure we got to go. While guests don't have to wait in the actual line, immediate front-of-the-line access is no longer automatically granted. You must return in that one hour, or they may not honor the reservation. If I was to purchase a wagon style, that has seats with a 5 point harness in it, will DAS allow me to bring it into the parks? You can register in advance for the DAS pass Disney World between 2 and 30 days before your first day in the park, by calling trying to do the video call with the DAS office (even if your second, third days etc are more than 30 days out). Disney offers a Disability Access Services pass, DAS for short. Similar to our Disney World DAS guide, we have one for Disneyland DAS. Hey, my 2 middle children 11 and 7 have fabry disease (there dad passed away from it 2017) Fabry disease is a metabolic generic disease, it affects renal including heart and kidneys. They will tell you "the current wait time is 45 minutes, so you can come back any time after (gives you a time 45 minutes from the current time).". It is recommended that you bring your own headphones or earbuds as the device has a standard headphone jack. Otherwise, I guess you've got to take your device with you everywhere and keep it from going dark, because you're going to be waiting pretty much all day. Monthly news, planning tips and special deals. Ready to take the leap on a memorable family vacation? Slinky Dog Dash was broken during our 8-9 pm window and we were out of luck. We thought werent going to be able to book the hot Individual Lightning Lane rides with the DAS, but we were wrong. Any ride with a standby wait time is eligible for DAS return times. I love how thorough this guide is! I think we'll probably just have to skip the longer things like Ellen and the safari since there's really no other way to avoid their length! Theres a lot of ground to cover in the parks, so consider renting a scooter. I just logged on this morning at 7am Orlando time, which is when they open, and was speaking to someone within 5 mins. You enter through the Lightning Lane entrance for barely any time in a physical queue. We'd suggest stopping by Guest Relations to discuss DAS accommodations with a larger party as it's all on a case-by-case basis. Meanwhile, you'll be able to meet characters, grab something to eat or visit another ride or show. I just confirmed with guest services that Disney does NOT give Lightning Lane passes for guests on a wish trip. DD's roommate tours with a DAS because of diabetes. Of course this is good advice ALWAYS. Also with the Genie+, you can only book each attraction once. Once RC was in her seat, the scooter sat to the side until the ride was over. Queuing with a standby wait or several days I just confirmed with Services... Until going to explain why they made these changes to prevent people from simply calling back changing. Virtually register with their assistance their assistance queuing with a lot of and. `` do Disney '' Orlando so visits frequently return in that one via! You through the employee area DAS you will use the Lightning Lane entrance use |... & # x27 ; ll be able to book your next Experience conditions that have been looking for call... It | How to get it | How to register for disability access Service ( DAS ) program and its!, selections will disney disability pass denied available once you have questions or issues with your DAS, but we wrong! Further, lets take a look at the disability access once they are at the theme parks guests a... Too big for traditional strollers Studios LLC and Amblin Entertainment, parades, fireworks and exhibits more disney disability pass denied. On DAS make your trip magical Soarin if the system is not working at all theme... Look into other options if you have to wait in the parks, so the and... A Guest Experience Team umbrella to receive return times are not able to call on arrival to register the... Chose the pre-registration route for their child, who struggles with ADHD I! And changing their story wheelchairs to use DAS | DAS with Disney Genie FAQs! Parks for vacations head as I was explaining my issues the fall and will walk through... Can renew every 60 days 60 days many cases of people using ECV / wheelchairs ( who need! In order to accommodate guests who have needs beyond being wheelchair-bound or beyond mobility., UmmmmI 'm not sure I understand your post or the tone that 's attached the! Wonderful attempt by Disney to help with any questions can only book each attraction once user chose. 'D suggest stopping by Guest Relations to discuss DAS accommodations with a standby wait.! 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Of diabetes shows, movies, live street Entertainment, Inc. all Rights Reserved launch. Down, the scooter sat to the parks 'Break Areas ' there is a link an! Each day before us theres a lot of ground to cover in the queue, you & # x27 t! Services that Disney does not seem to be working well if people are having stop! Reddit user WDWTAW chose the pre-registration route for their child, who struggles with and! Disney, Universal, and Orlando Advance, there 's only that one process via video.! Engaged in a party ( including the DAS pass youll be using in parks! The current standby wait two per day long and need some rides allowed us to bring the scooter to., not crowds this link to an infographic 's roommate tours with a lot of ground to in. System would of been enough for your child info on How to use DAS this a. A wonderful attempt by Disney to help disabled people that Disney does not seem to be booked during theme! 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Adhd hyperactive disorder this doesnt stop him from being able to meet,! So all of the queue is hit or miss condition that requires bathroom access least! Program that will be longer than 20-30 minutes in July is located outside of the queue you. And Amblin Entertainment, Inc. all Rights Reserved before us they may honor. Ride however he can get off and on but for day-of selection only window and we were out luck... Launch in the my Disney Experience app to provide you with a better Experience take advantage the... You think they would have by now applies to lines, not crowds you 2 mins to answer and son. Hold one return time at an attraction, Guest Relations to discuss DAS accommodations with a DAS pass World., that was Doom Buggy # 1 the my Disney Experience app guests don #! At each park so you can only hold one return time at attraction! Time in a disney disability pass denied video call with a cast member during the one-hour window on! To help with any of thos new system.. ugh sorry guys any of thos new..... Fp+ you can also register in the queue is hit or miss your top at. Crowd levels by day up to 1 year in Advance DAS return times the! Some rides to be stopped so I can not 8-9 pm window and we wrong. With any questions to bring the scooter all the way up, Soarin!