Underpayment epidemic: Software Problem? These Experts Are Racing to Protect AI From Hackers. If you are looking for digital solutions to win clients, build brand awareness, profile clients or simply sell online, then you are pursuing the digital marketing pillar. View my verified achievement from Project Management Institute. Address weaknesses exposed by the digital journey, and be willing to accept a little short-term pain in exchange for long-term gain. The more exciting thing is were actively using Agile in this area as a way of prioritising and working with a group of stakeholders to give them the best product as we go through the project, within the scope and timeline, to give them the best possible outcomes, Harvey adds. Following Wesfarmers' acquisition of the Coles Group in 2007, Harvey became IT group general manager across a team of more than 700 staff. Wesfarmers industrial and safety division lands new CDTO To continue transformation efforts. You have to enjoy it to do this job and youve got to be constantly testing whether youre pushing technology because its cool, or if youre pushing solutions and options that will make a difference to the customer and team.. Think about analog and informal small businesses, such as a stand in a Turkish bazaar: the salespeople have a great deal of access to, and knowledge of, their customers and clients, but its all trapped in their minds. The next generation of phishing attacks could come with unexpected delivery AI for Good: Westpac joins collective of industry experts backing responsible Kmart lures former Amazon VP to lead Catch, Gartner Forecasts Australian Enterprise IT Spending to Grow 3.6% in 2021. "When we talk about use case and they're saying where are the results with [this process], it helps in terms of getting that alignment and management of expectations, and when we talk about how do we think that use case is going forward, we've got that reference. And in that process, you enhance and develop the people skills that are needed to produce a great synergy between humans and technology. For leaders, it can be hard to know where you should be focusing investment and what kind of digital transformation youre really after. Senior Data Engineer - 6 Months Contract. Harvey points out his own team takes a highly disciplined approach around capital and investment, knowing what benefit levers will be pulled and what will be delivered before they embark on any project. Digital transformation can be bewildering and exhausting for leaders and employees alike. dtSearch - INSTANTLY SEARCH TERABYTES of files, emails, databases, web data. we equip you to harness the power of disruptive innovation, at work and at home. Digital may provide the opportunity to create new business models, new products and services, or even collaborate with a large ecosystem to create new sources of growth. On average, we would perceive that hosting most loads is still marginally cheaper internally than externally, but we expect that as the cloud fully matures that line is going to shift, he says. Just as we had to evolve our view of computers after their introduction from a device performing a narrow set of tasks at the edge of the organization to one that performs many tasks, in many different ways so it is time to evolve our view of digital transformation, from a monolithic concept to understand that digital transformation means many different things for different parts of the organization. Lenovo Late Night I.T. To get that right we really need to invest in getting our foundations correct - and thats where PagerDuty comes in, to make sure we are adhering to our SLOs [service level objectives] and our SLAs [service level agreements], he said. Again, we've been fortunate enough that board members at all levels are actually enthused by that. We run millions of transactions every day and its necessary for us to have the sorts of resilience that still naturally come out of two data centres hooked together by dark fibre. Rodney Zemmel. OneData, formerly the Advanced Analytics Centre, manages the Wesfarmers shared data asset, providing a single view of the customer and enabling the divisions to deliver a more compelling offer to customers. Likewise, companies are using artificial intelligence to identify and act on critical customer behaviors, for example, identifying customers likely to leave your service and then intervening before the do so. In short, the critical part of digital transformation is not digital but transformation. Our world has changed dramatically in the past two decades, and adapting your organization to these changes cannot be achieved overnight, or simply by buying new technologies, or collecting more data. Leaders put in charge of a digital transformation feel pulled in many different directions, with competing demands from IT, marketing, sales, and operations. A company may begin its digital transformation journey by digitizing processes and as it matures, rearchitect processes entirely. As a company rearchitects their processes, they also start to unlock more transformational possibilities. To learn more about how we can help your business, contact us today. She has implemented a set of best practices and processes to ensure that they are truly transforming digitally. He saw merit in causing chaos yourself so youre ready for as many eventualities as possible. View my verified achievement from Project Management Institute. As part of the change, Catch Managing Director Pete Sauerborn has decided to leave the business on 30 June 2022. 2023 ZDNET, A Red Ventures company. The reality is the most important noise in my working life is the beep made every time someone scans a product at our checkout, he says. Digital transformation can mean a lot of different things. The first deputy CEO was in charge of this transformation and be built a team that contained individuals with strong innovation capabilities, which tested and built each new business. Wesfarmers investment in digital assets pay off as online sales jump 57% During the 2021 full year, Wesfarmers ploughed a total of AU$86 million into capital expenditure, which compromised of. The online sites, social media space and mobile phones are each a different touch point where we can change the customer experience. Or what if it tells you that customers dislike a certain product how will this influence your product development and marketing strategy? Thats where I think some of the smarts around event orchestration is going to help as well.. Typically, the CIO or CTO should lead this pillar of digital transformation and the KPIs to indicate success are access to new tools, reduced maintenance costs, improved employee satisfaction, and better business performance. The point . Having the right leader, resources, and measures of success for the journey towards each different pillar can contribute greatly to success. Despite years of discussion, understanding what digital transformation means for established companies remains a daunting challenge. For example, a large retail bank which we studied entered a range of different industries, such as transportation (ride sharing), content distribution (music and TV), e-health and retail marketplace just to name a few. The performance of the Industrial and Safety business was disappointing, reflecting the impact on Blackwoods earnings from ongoing investment in customer service and the enterprise resource planning (ERP) system, Scott said in Wesfarmers FY19 results briefing in August. In early 2022, the Club Catch subscription program was rebranded and repositioned as OnePass. ", Joining Lowthorpe in the discussion was ATO deputy commissioner and head of the Smarter Data Program Marek Rucinski who said data and analytics, business, and IT form a "triangle" where there is "always a push and pull between those three sides and those three talking together is where the magic happens.". Wesfarmers is the largest conglomerate in Australia and parent company for Coles and other iconic Australian brands. The benefits of and reasons for the initiative need to be owned and communicated from the . Wesfarmers has announced that Catch will join the Groups new data and digital division, now called Wesfarmers OneDigital. An equally important consideration was the buy-in by Microsofts senior engineers in Australia and in the head office in Seattle. Without a clear understanding, the wrong people are often put in charge, with the wrong resources, and the wrong KPIs, setting the digital transformation project up for failure. This is more than just swapping analog processes for digital ones; it is about rearchitecting the organization and the digital operations to serve customers better. Wesfarmers Chemicals, Energy and Fertilisers, People development, diversity and inclusion, Chairman and Managing Director's 2022 sustainability message, Bunnings collaborates with Indigenous artists through exclusive plant pots range, Bunnings support for flood affected communities, Bunnings launches national battery recycling programs, Bunnings expands fleet with all electric trucks. I've put together a list of I wouldnt trade that for anything because it helps keep the role real. Including Catch, this amounted to AU$2.5 billion. The struggle to implement the new ERP system highlights how digital transformations may not always go smoothly. Do you need one? Wesfarmers chief executive Rob Scott recognises digitisation is critical to the companys engagement with customers at a time when its retail operations are threatened by a proliferation of foreign online competitors, led by Amazon. The goal here is to use digital tools, including more advanced technologies such as AI, 5G, and IOT, to streamline business growth. Not surprisingly, it requires different resources, such as investing in capturing clean data, digital tools including artificial intelligence to understand customers, and omnichannel presence. The authors outline four pillars of digital transformation: IT uplift, digitizing operations, digital marketing, and new ventures. Wesfarmers has its sights set on realising strategic value and transformation through building a market-leading data and digital ecosystem. Reinforcing the importance of Catch to its digital strategy and online growth, Wesfarmers lured former Amazon VP Pete Sauerborn to lead Catch. Do you treat it as though it is a part of them? This is where technology gives way to analytics the science that helps us give meaning to the data. It will remain so until cloud [providers] understand and contemplate the same levels of redundancy we take for granted in the way we have active-active data centres, for example, he claims. However, as AI, machine learning, and big data becomes increasingly used across organisations, Lowthorpe acknowledged that ethics must be maintained as a priority in any data-driven business strategy. As Ajay Agrawal and colleagues argue, even with the best AI, data science, and analytics, it is up to us humans to work out what to do with a prediction. If we are focused on the business objectives and keep the long-term priorities of the company front of mind, there are such exciting things we can make happen with technology working as part of a business. Like in any journey, you need to decide where to go first. Blackwoods, which is the largest provider of industrial and safety supplies in Australia and also part of the group, is currently in the process of replacing its 30-year-old Focus COBOL-based system with a new Microsoft Dynamics ERP. Chanticleer is Australia's pre-eminent business column. By Chet Kapoor, Chairman & CEO of DataStax. View my verified achievement from Project Management Institute. Big data and analytics are becoming mainstream and vital to business operations and customer relations. He was heavily involved in the transformation under Wesfarmers and has maintained a high-profile and impactful role during and post-acquisition. The Evolving State of Digital Transformation. Embracing change has become a mantra for CIOs looking to take a more strategic and innovative position within their organisation today. Whats exciting for me over time is narrowing down my focus on infrastructure, and making it less of a discussion point for small and medium-sized projects and workloads. Testing RFID blocking cards: Do they work? Except this is not really the final step after you evaluate results, you need to go back to the data. One of the key drivers for the IT function is to live and breathe the important values at Coles a focus Harvey readily admits wasnt there when he joined the group. Investment in divisional digital capabilities will continue and is expected to support enhancements to customer value propositions, expansion of addressable markets and delivery of operating efficiencies.". Delivering a net growth of 5.7% after-tax profit, Wesfarmers boss Rob committed to digital strategy and technology investments preparing the group for future growth. It will roll out click-and-collect nationally this financial year. The framework outlines. Typically, companies begin with IT uplift and digitizing operations, followed by digital marketing and new business building. Wesfarmers OneDigital will power the Groups data and digital growth ambitions and provide customers with a more seamless, rewarding and valuable omnichannel experience across the retail businesses. Except this is not really the final step after you evaluate results, you need to go back to the data. This leads to costly upgrades. Leadership is always an argument with the past, with tradition it is the essential task of leaders to create a bridge between the past and the future, and in that sense digital transformation is not an exception to the rule, but the name we give to todays bridge. we equip you to harness the power of disruptive innovation, at work and at home. In the final stage of the process, you can evaluate results or impact. The third pillar is putting information in the hands of team members. The Catch acquisition has also improved digital expertise leading to better execution and innovation. In this role you will be responsible for optimising data platform engineering and architecture, as well as designing and building data products. Trevor Collens. The key is to listen and think critically. In other words, you will only transform when you have managed to change how people behave, and how things are done in your organization. Previously, these individuals would have been walking around with wads of paper constantly trying to refer documents that may or may not be up to date. University of Melbourne data strategy advisor Fiona Tweedie, who also took part in the panel, added that organisations should be active in interrogating the tools and data they use, taking into account the biases and assumptions that may arise. In its most basic form, this pillar can mean swapping out analog activities with digital ones. Security is at the heart of how this whole thing works, and weve put that together with some of the structure weve put around MyColes, which means we are as confident as any CIO can be that we have a model thats extensible, reliable and secure, Harvey says. Kmart, Target and Catch are currently part of the OnePass program, with partnerships with Bunnings and Officeworks, and additional benefits to be added over the coming year. This showed the company had learnt the lesson of the dangers of rushing headlong into a project without sufficient preparation, as happened with the Bunnings expansion in the UK. AI for Good, says Westpac CIO, Pleasing Progress On Digital Strategy: Wesfarmers, The Key Drivers Behind Rising AI Investment in Australia, Woolworths Announces $700 million Technology Investment, The top Supply Chain Trends according to Gartner, Amazon Reimagines Retail With Amazon Dash Cart, Woolworths announces $700 million Technology Investment, Coles re-platforms digital channel and doubles online capacity. Announcing the half-year results, Managing Director Rob Scott said: pleasing progress continues on Wesfarmers digital strategy. But without understanding how they are different, its confusing to understand what to do next or how to invest the resources, tools, goals, C-Suite sponsors and KPIs required for success are totally different in each case. Although there is no indication of any reduction in digital investments, any impact of COVID-19 outbreak and underpayment troubles on technology roadmap seems unlikely yet although Target remains a concern. Although these failures have multiple causes, they are generally the result of underestimating the various steps or stages required to successfully execute a transformation agenda. Equinix Australia's latest report on tech skills highlights the growing reskilling initiatives across Australian IT landscape, Westpac joins a consortium of industry experts towards delivering "responsible AI". Digitizing operations is a fundamental pillar of digital transformation in the sense that, without it, your company will be left behind by more efficient operators. The worlds largest enterprises use NETSCOUT to manage and protect their digital ecosystems. In fact, he believes anyone who says CIO shouldnt have a focus on the day-to-day operations of IT are actually diminishing the roles importance. All four are part of most companies digital transformation journey. The key to success is simply getting clarity that digital transformation is not one thing, but rather many different things. Click and Collect, an important bridge between click and brick, continues to be a growth element for the Wesfarmers companies. There are plenty of technology changes underpinning how Coles meets this objective. Wesfarmers primary objective is to deliver satisfactory returns to shareholders through financial discipline and strong management of a diversified portfolio of businesses. This will provide benefits in the attraction and development of digital talent as well as logical synergies between the Groups shared data platform, advanced analytics team and subscription capabilities. Although data has been hailed as the new oil, just like with oil, the value depends on whether we can clean it, refine it, and use it to fuel something impactful. Of the online sales total, Kmart Group, which includes Kmart, Target, and Catch marketplace, contributed AU$1.4 billion, following a 22% year-on-year increase. Super Retail Groups ongoing $2.5mn omnichannel digital development program and related investments have helped achieve 25% growth in online sales, SRG announced in its Half Year results. Our diverse business operations cover: home improvement and outdoor living; apparel and general merchandise; office supplies;health, beauty and wellbeing; and an Industrials division with businesses in chemicals, energy and fertilisers, and industrial and safety products. Following Wesfarmers acquisition of the Coles Group in 2007, Harvey became IT group general manager across a team of more than 700 staff. Its problematic when companies decide to embark on a digital transformation agenda without having a clear definition, let alone vision, for what it means. While IT plays a pivotal role in informing people of new trends, technologies and opportunities, its crucial we make sure the solution, as it is formed, delivered and then run, has to be owned by the right person and right function in Coles.. Thats core to our business.. Mobilize real-time data and quickly build smart, high-growth applications at unlimited scale, on any cloudtoday. Revenue remained stable at AU$17.7 billion, which was partly underpinned by the 37.5% uplift in online sales across the group to AU$1.9 billion, excluding Catch. Wesfarmers OneDigital Escola Superior de Propaganda e Marketing About A passionate and versatile leader, curious by nature and always hungry for learning. To measure whether they are succeeding, the bank carefully analyzes their ability to increase customer retention in the core financial services business but more importantly, for the new businesses, measure number of daily/monthly average users, engagement, and cross-selling opportunities. Other current mobility projects are trialling a tablet ordering solution for produce, and a mobile-based picking solution for online. Moving your company forward in the wake of the pandemic. Ive loved making significant changes with my team and really making a difference to the way our team members work at Coles, and the way our customers shop with us, he says. Choosing and prioritising those assets is a two-way conversation. We work hard on ensuring we are one of the top participants working in-store, and we continue to get very high engagement scores.. Essentially, this is an opportunity to use budget allocated to digital initiatives to modernize IT and communications platforms within your enterprise. The focus is to get our foundations right as we grow and solve different problems for all of the [Wesfarmers] businesses, Madan said. From a PagerDuty perspective, I think the key thing there is how do we help cut the noise across so much information thats coming through to us, he said. All rights reserved. Being clear about their differing demands can help you make smart tradeoffs and clear progress. Wesfarmers is spending another $100 million this year to build a "market-leading data and digital ecosystem," OneDigital, and develop its new subscription and delivery service, OnePass, which . So the investments in Catch digital capabilities would be accelerated to leverage growing consumer shift to online. The point here is not to be right, but to find better ways of being wrong. In fact, the essence of digital transformation is to become a data-driven organization, ensuring that key decisions, actions, and processes are strongly influenced by data-driven insights, rather than by human intuition. One of the hiccups in the implementation was caused by the rollout of a new web interface, which forced sales to drop by 2 per cent over a couple of months. Optimize your mainframe modernization journeywhile keeping things simple, and secure. As noted at the recent half year results, more detail on Wesfarmers OneDigital will be provided at the Strategy Briefing Day in June 2022. After years of talking about lifting its digital capabilities, Wesfarmers is finally putting its money where its mouth is with IT implementation projects costing $75 million at Bunnings and in the industrials division. For many organizations, persuading experienced employees or senior managers to deploy new tech tools is a rather similar experience. I think setting up PagerDuty right allows us to reflect what those business services are which are critical, what are some of the components which make those business services, and how we align it back to the right people when there are issues, which is critical in this day and age., Madan said that OneDigital is also using PagerDuty to manage its incident response faster, and in doing so, show its internal customers - the other Wesfarmers businesses - that we are reducing the risk [because] we can respond to issues faster.. If you want to scale the knowledge you have about your customers and employees, and replicate it across a big organization and in far more complex and unpredictable situations, you need to have data widely accessible and retrievable records of interactions with consumers, employees, and clients. In the rapidly evolving world of technology, staying compliant can be difficult, but with the appropriate tools, it's simple! As part of the digital function, executives were also tasked with digitizing the entire ecosystem as well as a separate department with a task to build and maintain the resulting ecosystem. There arent many roles that have such a diversity in focus and where you are literally down in the weeds working out how youre going to apply the latest patch to Internet Explorer, to the next day thinking about what service-oriented architecture we should be putting in place based on the assumption that well be deploying different types of sales terminals in different locations and channels long-term.. We call this digitization, or the process of datafying human behavior, translating it into standardized signals (0s and 1s). But other times it involves rearchitecting the system to meet the needs of today customers. Some companies are already deep into this journey, but many other companies struggle with questions about how to upgrade the digital infrastructure. This is where technology can have the biggest impact in the process of capturing or creating digital records of people (e.g., what they do, who they are, what they prefer, etc.). 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