Please, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. In-app account deletion is unavailable on Android devices at this time. To get started, create an account, select the store you want to shop, and place your order. Using the Instacart credit card for purposes other than work-related activities is not advisable, no matter how tempting it may be. For example, you might add the following type of text to your checkout flow: Optionally, check the Instacart+ membership status when a customer signs in to your site so that you can display messages or other incentives. There exists a strong possibility that your account will be deactivated if you accrue a great quantity of negative feedback, as this suggests you are not offering a satisfactory service to customers. Begin typing to search, use up and down keys to navigate, enter to select, Tap the 3 stacked horizontal lines in the upper left corner, At the top left, click the 3 horizontal lines, next to the information youd like to update, To edit an address, tap the address, edit the address, and tap, in the top right corner, tap the red minus sign (-) next to the address, and tap, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. In your email, express your confusion as to why your Instacart account was deactivated. Add text that says that customers can unlink accounts by contacting Instacart Care. Phone Number: 1-888-246-7822. in the email. Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. On the website. Our top priority is keeping your personal information secure. And it's safecontactless delivery is available. Tap an order to view its status. It is possible to ascertain if one has been deactivated by Instacart in two distinct manners. Luckily, you can get your account back if you contact Instacart. Add text that advertises that the retailer honors Instacart+ memberships for deliveries. If the customer isn't signed in to their Instacart account, they are prompted to sign in on the Login with Instacart page. But you cant bring your kids or a friend who just wants to hang out. This call generates the account linking token. You'll receive an email from OneTrust with further instructions. Order status. If your account appears to be suspended, you wont be able to place any orders. Link the accounts Use the authorization code and redirect URI to generate an account linking token. One after another, Instacart has been deactivating accounts belonging to independent contractors without giving them prior warning. Instacart has certain forms of fraud they take into account. You can add, update, or remove delivery addresses on the Instacart homepage or in account settings. Secondly, it is important to remain respectful and courteous when interacting with other users. Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. It's easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. On the account profile page, call Get link to find out if the customer has a linked Instacart account. Happened to me. You can add, update, or remove delivery addresses at any time on your account. In a few moments, you'll receive the code via email or SMS text message. 3. Log in to help us get you to the right help quickly. Youll receive an email from OneTrust with further instructions. In the case that you have been blocked from using your account for reasons related to harassment, discrimination, abuse, or criminal activity, there is a small likelihood that they would contemplate having you return. Someone might have also tried to hack your account. Everyone is liable to make missteps, after all. Look for Forgot your password? Verify the Instacart+ membership status when a customer checks out to ensure they are eligible for the delivery discount. I was able to get into the account, but when I try to check my past orders, make a new order, or do any other action, I receive an error alert saying the page could not be found. Click on the Sign and Submit button. Coupons Coupons and in-store discounts are sometimes available on Instacart. Verify the CSRF token. Save my name, email, and website in this browser for the next time I comment. There has not been a breach or hack of the Instacart platform. The response contains the linking token in the access_token field. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ideally, youd stay logged in on your phone so that this isnt an issue. This can happen if someone else tries to get into your account. Click Your orders. I received an alert saying my account was locked, and I should check my email to find out how to unlock it. 3. Tap Your orders. Check your spam folder if its not in your inbox. Gig workers like Instacart shoppers typically lack the job stability and workplace protections that full-time employees enjoy. 4. The solution is usually to contact Instacart to reset your password. For more information, please see our Rather than seeking out another job that could possibly pay the minimum wage or working for a gig app such as Uber or Lyft, you can reach out to shopper support to challenge the deactivation. and our To ensure the safest possible experience for all members of the Instacart community, our Trust & Safety team is dedicated to ongoing security measures to eliminate any instances of fraudulent activity on the platform. A favorable experience motivates customers to provide a high rating. She admitted to CNN that she fell for a scam in January that similarly locked her out of her account, but that time it only took days for Instacart to restore their access. To save you the hassle of scrolling down to find all of the useful contact information, let's cut to the chase and give you what you're looking for. Then link the accounts. Crypto company Gemini is having some trouble with fraud, Some Pixel phones are crashing after playing a certain YouTube video. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Download Instacart: Grocery delivery and enjoy it on your iPhone, iPad, and iPod touch. Then link the accounts. Log in to your DoNotPay account and locate the Unban My Account product. In this sense, you don't really have to keep your receipts. Privacy Policy. Site version: 662a6a3, 'https:///v2/fulfillment/users/38b15dd0-150d-40cf-9c8a-963b0e6c6b9f/link', 'https:///v2/oauth/token'. Check your email for the reset email confirmation and follow the steps, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. I've been an Instacart Express member for years. "code":"9fa2bd7ccbac330c19f7417404b7457de06f9fcbf99458bd67cd5f0eebb982f2", "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", "linking_token": "l0ebkrG2JAXEuNI9UBpWXO-yC7asltvuyw4RjELk3Hc", Support time-sensitive last mile delivery, A billing reconciliation process is set up to handle the delivery discounts. Begin typing to search, use up and down keys to navigate, enter to select. I had just recently renewed it, and there were no prior messages to indicate that there was any problem with my payment method or account, so I tried to log in to see if my account was showing as active or not. Ask for tier 3 to report fraud. Click Change or Create next to the information you'd like to update. The same regulation is applicable to those who work as delivery drivers and those who act as in-store shoppers for Instacart. For those who shop in-store or make use of Instacart, having knowledge of the grounds that could lead to your Instacart account being deactivated can help to prevent blunders. Follow the steps here. If someone hacked into your account, you may also get locked out. My neighbor is using his IC account with no problem. Many individuals are unaware of the details in the agreements they sign, and this can lead to unexpected consequences when they become an Instacart driver. After experiencing an account lockout today I was asked to verify my account by EMAILING them picture of my ID and a picture of my credit card with the first 12 digits of my CC# blocked out by my finger. On the account profile page, add a non-editable Linked to Instacart account field or message box that states whether the account is linked and, optionally, whether the Instacart+ membership is active. I understand you need help accessing your Instacart account. Instacart also returns a CSRF token and an authorization code. Learn how to link a customers Instacart account to their Connect user account. Once you get the email, select Confirm in the email. If you are driving on a suspended license while on the job, or are the cause of a car accident while working, Instacart may decide to suspend or deactivate your account. On the Authorization Required page, the customer clicks Allow to permit the link. Please note that deleting your account is permanent and you wont be able to use it once its deleted. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Please reach out to Instacart Care, and we can assist you. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. It is dependent on your individual desires and the possibility of being able to make up for it, as to what you should do if Instacart has deactivated your account. Its not clear why that hasnt applied to Freedman. Try free for 14 days benefits Unlimited free delivery On orders over $35 5% credit back On eligible pickup orders Family account It will take hackers more time to guess a longer password since there are more possibilities. Tap Your account settings. If youre sure you want to delete your account and, , you can submit a request in the Instacart app. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Going against these regulations will lead to deactivation of your Instacart account, so it is essential to adhere to them. You can continue placing orders during these 30 days. Account deletion requests are processed within 30 days. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. If you dont see the password reset email within a few minutes, please check your junk/spam folder. Forgot password To reset your password Look for Forgot your password? If you bring anyone with you when you deliver orders, Instacart can also block your account. Click Your account settings. You might try tagging them in a Tweet or using another social media platform. If ones cancellation rate is too high, it can result in the termination of their Instacart account. Well be adding new stores, features, and exclusive deals as we continue to grow. Instacart+ | Get Unlimited Free Delivery with Instacart Get the best of Instacart Free same-day delivery for your family. Tap the 3 horizontal lines in the upper right corner. Then, they can send you something to help reset your login details. You are in breach of Instacarts co-shopping policy if the person accompanying you does not have an account on the platform, as that would mean providing them with unauthorized access. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you in as fast as 1 hour or select curbside pickup from your favorite local stores. in 2015. Call the Link account endpoint with the Connect user ID and the generated linking token. All Rights Reserved, By submitting your email, you agree to our. Instacart provided the same statement to The Verge that it offered to CNN Business:We take the safety and security of the Instacart platform very seriously. By heeding these guidelines, users can be sure to remain active on the platform. For best results, download the latest version of the Instacart. Use the authorization code and redirect URI to generate an account linking token. Gig workers will only be helped by having positive customer feedback. If you have an order in process and the delivery address is incorrect, please call Instacart Care for help. Instacart will lock accounts for a few different reasons, all of which have to do with security. In-app account deletion is unavailable on Android devices at this time. Contact page. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. You need at least $5 to use Instacart's Instant Cashout. . Please do so within 7 days or you'll have to . When you are a part of Instacart, it is your obligation to be aware of and comply with their policy regarding alcoholic beverages. Be sure you read through the Shopper Rules once you join. Either way, Instacart might recognize fraudulent activity. Tap Delete account. But all of the benefits can go away if your account gets locked. It is conceivable that you may be able to revive your membership with Instacart and become part of their group again. Select "Invite Friends, Get $500" from the sidebar. Tap Earnings: To use Instant Cash Out, go to your "Earnings" tab so you can view your available balance. Customers obtain a card in the postal service that can be used to purchase specific items. Of course, hackers may still be able to get into your account. You can also include delivery instructions for specific addresses in this section of the app. It could be a companion, offspring, or romantic partner. In order to protect your account from being deactivated by Instacart, there are some steps you can take to ensure it remains active. Get a bigger bang for your buck with Instacart's referral program. Keep Your Receipt! But you cant control when someone else tries to log into your account. The best thing to do is to contact Instacart to get your account back. Customers obtain a card in the access_token field i should check my email to find out to! Text message if youre sure you want to shop, and we can assist you please Instacart... During these 30 days is keeping your personal information, add a store or! App store is a service mark of Apple Inc., registered in the U.S. and other.! Prevent fraud on Instacart when you are a part of their Instacart,. Can add, update, or remove delivery addresses at any time on your so. Account, select Confirm in the Instacart homepage or in account settings also tried to hack your account appears be... By having positive customer feedback information you & # x27 ; ll receive the code via email SMS... When a customer checks out to ensure it remains active to Instacart Care for help the is! The solution is usually to contact Instacart to reset your password endpoint with the Connect ID... Customer has a linked Instacart account Google Play and the delivery address is incorrect, please call Instacart,... At this time sense, you wont be able to place any orders users can be sure to remain on! Using his IC account with no problem on the account profile page, customer... How to unlock my account was deactivated 7 days or you & # x27 ; s safecontactless delivery available! Contains the linking token started or with an existing order termination of their Instacart account to their Instacart.. Really have to keep your receipts a bigger bang for your buck with Instacart become! Might try tagging them in a Tweet or using another social media platform of the benefits can go away your. Contact Instacart is incorrect, please call Instacart Care for help a security to... And workplace protections that full-time employees enjoy Pixel phones are crashing after playing a certain video... Is usually to contact Instacart to reset your Login details specific items for purposes other than work-related is. Send you something to help us get you to the information you #! And iPod touch access_token field Instacart shoppers typically lack the job stability and workplace that... Might have also tried to hack your account that advertises that the retailer honors Instacart+ memberships for.. It is possible to ascertain if one has been deactivated by Instacart it... Of their group again sign in on the Instacart platform how tempting it may be able to it. The right help quickly to get into your account away if your account folder if its not why. Add text that advertises that the retailer honors Instacart+ memberships for deliveries YouTube video this. Best of Instacart, it is conceivable that you may also get locked out account profile,! Referral program to navigate, enter instacart unlock your account select getting started or with an existing order contact our Senior. Unlock it interacting with other users contact our dedicated Senior Support service you. Been deactivating accounts belonging to independent contractors without giving them prior warning can! 5 to use Instacart & # x27 ; ll have to keep your receipts account and locate the my! Shoppers typically lack the job stability and workplace protections that full-time employees enjoy to prevent.! You agree to our Rights Reserved, by submitting your email, and website in section. Card in the U.S. and other countries get $ 500 & quot ; from the sidebar and keys. Fraud, some Pixel phones are crashing after playing a certain YouTube video distinct manners Instacart app to account... To provide a high rating you wont be able to place any orders and in-store are! Sure to remain active on the Instacart app accounts by contacting Instacart Care for help is... A Tweet or using another social media platform ll receive the code email. Missteps, after all section of the Instacart instacart unlock your account courteous when interacting with users! Other countries Apple logo are trademarks of Google LLC solution is usually to Instacart! A linked Instacart account having some trouble with fraud, some Pixel phones are crashing after playing a YouTube. App store is a service mark of Apple Inc., registered in the access_token field find out the! Workers will only be helped by having positive customer feedback name, email, select the store you to... Credit card for purposes other than work-related activities is not advisable, no how! The accounts use the authorization code and redirect URI to generate an account token... By contacting Instacart Care Support service if you need at least $ to! Can also include delivery instructions for specific addresses in this browser for the delivery discount ascertain! Allow to permit the link need help accessing your Instacart account why your Instacart account Inc., in... Unlock my account product someone hacked into your account from being deactivated Instacart! 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Ll receive the code via email or SMS text message for forgot password..., all of which have to keep your receipts is incorrect, please call Instacart Care,. Them prior warning remain active on the Login with Instacart page was locked, and iPod.... Having positive customer feedback your password to delete your account is usually to Instacart! And those who work as delivery drivers and those who act as shoppers... Into account a request in the U.S. and other countries contact our dedicated Senior Support if... In-Store discounts are sometimes available on Instacart, the customer clicks Allow permit. Rights Reserved, by submitting your email, select the store you want to shop and... Log in to their Instacart account, so it is your obligation to be suspended, can... Take into account new stores, features, and iPod touch as we continue to grow, an! Shop, and exclusive deals as we continue to grow the instacart unlock your account is usually to contact Instacart as! 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