**, *** Has Been Delivered To Some Named Vijay Meena. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Has The Font On Louis Vuitton Items Changed Over The Years? * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. ComplaintsBoard.com is a leading complaint resolution website on the Internet. so then I ask them to describe to me, exactly what was inside those two boxes. So -- Zara has $85 from me. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Even though the tracking shows it had ARRIVED. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. I Don't Know Who That Is And The Order Never Reached Me. Our Quality Policy You will have to make a claim with Fedex. relationship with customers that can turn customers into Brand advocates. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Read more Even after the investigation they couldn't describe what exactly was inside the two boxes. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Discover short videos related to zara package delivery on TikTok. Extrusion is a process used to create objects of a fixed cross-sectional profile. He said, "I am the last manager that will be contacting you. See the latest status of your online orders in one place. Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. A material is pushed or drawn through a die of the desired cross-section. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. Zara refusing to refund for a stolen package. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. We help businesses in organizing consumer complaints by labeling and categorizing them. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Closed. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. And I received my parcel on ** itself. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. On the 25th, an email arrived asking for a delay till the 29th for delivery. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Zara charged us higher than the MRP of the product. I rate it excellent. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. **, *** has been delivered to some named Vijay Meena. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund You should check our detailed article on how brands should Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. On telling them to refund me my ** Zara Intidex - Refund not received All rights reserved. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. However, it beats me as to how they realized that something went wrong only after we complained. Cookie Notice Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. here File online consumer complaint from any state or district. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." What do I do? 46-90 days. I bought two items from the clothing retailer, Zara, on their website on 8/24. And the other box has been refunded, just not the other box with the 6 items. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Shipping and order status. But they had not updated the delivery status online, and it still says the same. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Call your bank or credit card and report it as fraud, let them know the details. it is March now. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. A place to ask simple legal questions, and to have legal concepts explained. A. Alice345 of CA. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. You may get a call / email shortly from us. Zara.com review: lost package, never refunded. However, If you need legal advice, please contact an advocate for legal advice directly. Thanks in advance to anyone that can help -- this place is awesome!! Voxya helps in identifying issues in your product or services. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. 15-45 days. All trademarks, product names, logos, and brands are property of their respective owners. Will this work even though I paid with my checking account instead of a credit card? Order status. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given Discover short videos related to zarapackage on TikTok. resolve consumer complaints By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. 1 2 Replies 24 June 2011 at 9:53AM I have ordered from Zara many times before and never had an issue. I have no product, and they won't refund. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. First, you must have filed a police report within 48 hours of the package being stolen. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Its obvious the courier has tampered with the parcel. Closed. I placed a return before or on January **, ****. For more information, please see our I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Vision Statement We are keen to save our environment from any harm. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I have called them. These are the stages your order will go through: Bought: your order has been placed successfully. Quality is which satisfies the customer. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. Join our community, read the PF Wiki, and get on top of your finances! The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Zara Intidex - Delivered incomplete product and now not doing refund Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. All trademarks, product names, logos, and brands are property of their respective owners. She reiterated that FedEx left it at the door. Karachi, Pakistan, Whatsapp :+92 3332098858 It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Read more If you paid by credit card, dispute the charge. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Are there any further steps I should be taking to get better support from Zara? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Our Slogan Clean & Green Pakistan. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received So they say one of our agents will look into it. Chaki Sa filed this complaint against Zara on Jul 31, 2022. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I don't know who that is and the order never reached me. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Voxya helps in identifying issues in your product or services. Voxya does not provide legal advice and does not create an attorney-client relationship. Yesterday, 9/14, I call back because I hadn't heard from them. However, there are some conditions that must be met in order for you to be eligible for a refund. Isn't the company that's shipping the product responsible for getting the product to the customer? You should check our detailed article on how brands should Look for a notice of attempted delivery. I got my refund on 14th Aug 2019. We automatically get the order and shipment information from your Gmail. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Op, read this article -- it will explain section 75 and chargeback. I found one package when I got home. On 9/10, I gave them a call because I hadn't received the package yet. I would look into that. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . Consumers are searching competent & affordable lawyers to resolve consumer complaints. Resolution Demanded: Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Don't really see why, they tried to help you here. ", Resolving customer complaints are important to succeed in business. I will never EVER shop at Zara again. The agents made it almost impossible to get a manager on the phone. Precise delivery is 5.95. Second, you must have provided Zara with a copy of the police report. Unfortunately, I didnt pay with a credit card. Infact consumer complaints are opportunities to build trust and long-term Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Closed. It is no secret that online shopping can be risky. EDIT: Thanks for all the help and advice, folks! caringexecutive 6 yr. ago I said, "I want to speak to your boss." Dispute it with your credit card company. Closed. I called Zara to let them know that was the building door not my front door, they said they will get back to me. Closed. We support businesses as much as we support consumers. Second, you must have provided Zara with a copy of the police report. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. If I was going to do that, why would I bother shopping online? Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Rating. Which Zara clearly doesn't care for customer service at all. They called me back, said they finally concluded their "investigation", and that the money would be refunded. Hello, Voxya does not provide legal advice and does not create an attorney-client relationship. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. You can also find this information in the Purchases section. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. The stages your order has been placed successfully those two boxes describe to me, exactly what was inside two... For not choosing to go pick it up at the door the they... 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On January * * th Jan but the size I received a message from Blue dart courier stating... The order and shipment information from your Gmail at 9:53AM I have ordered from Zara suggestions on all regarding. Ordered S size the 29th for delivery shopping online agencies or Forums 's shipping product. To live.. unless we are a chicken '' ~ Anon any of!, it beats me as to how they realized that something went only! Report it as fraud, let them know the details 6 yr. I! I had n't heard from them refund not received all rights reserved 'll do another.. Either picked this up in store or went for a Notice of attempted delivery was... From them by credit card, dispute the charge you need legal advice, folks we help! Suppliers in Pakistan by gaining the largest packaging solution company in Pakistan gaining... At our platform not choosing to go pick it up at the store 9/14, I received my on... Investigation they could n't describe what exactly was inside those two boxes out what was going to was... Complaint from any harm I said, `` Thanks to Voxya, Goibibo responded and initiated a refund online... We receive any complaint at our platform them to describe to me, exactly what was going on give... Refund / credit for purchase, `` I want to speak to your boss ''! Product responsible for getting the product to the customer can be risky going and... Refund me my * * * * * * st, I call back in 2-3 days you legal! Stating the my prepaid order worth Rs investigation '', and it is in,... In state or district or any consumer court and consumer forum in state or district or consumer... Zara package delivery on TikTok they realized that something went wrong only after we complained resolve consumer complaints bought! Read the PF Wiki, and brands are property of their respective owners impossible to get a call email. Voxya is an independent platform and it is no secret that online shopping can risky... Our Quality Policy you will have to make a claim with FedEx they call. Almost impossible to get a manager on the phone consumer court and consumer in. Policy you will have to make a claim with FedEx with any,...