This employer has claimed their Employer Profile and is engaged in the Glassdoor community. They were efficient and timely manner. We originally had George Brazil come out and they gave us a decent estimate at first. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Outrageous. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. Luckily, my next call was to Parker & Sons. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Yes, Parker & Sons offers emergency services. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Given an estimate to replace indoor coil and repairs. They should be ashamed of themselves!!! Company C replaced the coil for $2,100.00. Interactions with customer service as wells as the techs on site have always been easy and helpful. Was told a tech would be out today to replace parts. So, let's see. Thanks for nothing pat Mack Fine. My invoice shows I paid $285.75. Parker and sons offered a $1000 rebate through ********** which has never been provided . My electric bill was outrageous. They fixed both in 15 minutes for under $100! Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. Con artists. Parker and Sons has standard refund processes that were followed. Parker and Sons. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Their work is thorough and professional! I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. I woke up with a rainstorm in my living room after a pipe burst upstairs. No refund received yet. I guess they use the Inflation as the excuse to bump the costs by $$$$. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. I would have refused to pay for the inspection, but I just wanted him to leave already. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. See details. 05/01/22, I turned on A/C units and they were not cooling. their response to me was they signed before doing the repair. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Over priced wanted to charge $1200 for replacement motor. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. and gave us a seer of 14 that is just standard performance. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Mike was wonderful! There is no cleaning staff. It helps us realize where we may fall short, although we have great intentions. Thanks, judy. Filing a complaint with justice court for poor business practice is my only option. Everything was repaired and I am thrilled that I called the right company. The coupler came loose and it needed to be taped back together. They also worked in several households & everyone said the lads are made for the job, Horrors. Having problems? Insulating my attic was over $8,000. He went above and beyond to help us! He ignored me when I said we had another unit and just left, leaving me fuming. Companies can ask for reviews via automatic invitations. She sent me her invoice. You must ask permission to use the restroom or to step aways from your desk. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. $300 would've been the right price. Parker & Sons offered a rebate through the ********** program. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. You are in Phoenix. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Need to file a complaint? Here are 8 tips for writing great reviews. News flash 'right to work' means you can fire anyone without giving reason. There is no cleaning staff. Lastly, this guy was supposed to "have experience with Solar systems". One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. BBB is here to help. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! Avoid this company. Verification can help ensure real people write reviews about real companies. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. ******************** Tucson has processed a refund as requested and send it via US Mail. The cost would've been $700+. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Learn more about Birdeye. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Customer service contacts and company information. We're having the work done for $600 from another company. We shall see if future maintance services run as smoothly as the 1st one. Yelp confirmed a business or employee license. Parker & Sons is amazing. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. My husband call him three times the other day .No return call. Had these guys come out to fix a broken duct. Beat local competitors. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. Yes, Parker & Sons offers eco-friendly accreditations. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. The a/c was running constantly and my electric bill was sky high. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. I called Parker and sons and they dont show that I owe any money. I never give 5 stars, they did nothing wrong to get 4. They were able to come out SAME DAY and get our AC back up and running. During the week we also done get assigned breaks. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. They did a great job. Tech showed up 4pm on 12/18/2022. Be warned. Their technician Josh is the absolute best!! 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Management is good and cares about employees. -$19 Base Pay -Flexible Location -Breaks on chosen time. Good company with some growing pains but they manage the best they can. Parker and sons have been to my house to work on it multiple times over the course of a year. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. These are just a few examples: Dave at Parker and Sons came to my rescue. - hours vary a lot It would be more fair to the consumer to charge labor hours. page 5. Why bother even to schedule in advance? I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. You must ask permission to use the restroom or to step aways from your desk. Came as scheduled. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. They show up on time and most importantly they know what they are doing. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Install or Replace a Heat Pump. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. Parker & Sons is amazing. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Yelp confirmed a business or employee license. Doesn't matter if you have install or not Pros & Cons are excerpts from user reviews. We know he'll love your shout-out as much as we do. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. I have a large so I needed two new AC units. At Parker and Sons, integrity and keeping promises are an integral part of our culture. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. Tucson: (520) 273-7247. Everything went smoothly, and they started on time and kept their appointment schedule. We also ensure all reviews are published without moderation. Luckily, my next call was to Parker & Sons. The salemen told my husband and I our electric bill would be lower because it is energy efficient. Grow your business. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. I have been with Parker and Sons for some time now and would highly recommend working here. Purchase and installation of a brand new HVAC unit was completed 6/2722. I may have not been presented other billing options. Even the best lawyers don't make that much! Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. They never stick to things - they make changes too much. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Will work with owner to get a resolution for owner. We have to clean ourselves in the office. You are in Phoenix. These are just a few examples: Dave at Parker and Sons came to my rescue. The job got done as quickly as they could because it was a big big job. I asked the technician if I could use the coupon and was told to contact the main number. Parker and Sons are thieves!! It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. I called another well known company and was quoted hundreds less. $673.54 is what I am owed and I want them to refund me for no services rendered . Cons Challenging to get quality leads and minimal commissions. From the hourly and the bonus structure. He was absolutely correct. We're not your Average Joe! Get more reviews from your customers with Birdeye. Parker and Sons issued a refund of $147.00 per ******************** request. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). The quote was for $669, which was verbal, never provided in writing. Andrew did a great job replacing light fixtures in 2 bathrooms. How is it possible the install quote increased by almost 4x? Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Replace water softener with Aquasauna water filtration system. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. It has been a year and my AC has not functioned correctly. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. Parker & Sons is here to help! As a result, we have contacted the customer both via phone and email and are honoring their request in full. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! I discourage anyone from using Parker and his greedy Sons. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. They were absolutely mind boggling! Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Yelp users havent asked any questions yet about. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. They were able to come out SAME DAY and get our AC back up and running. I called other companies and all said they overpaid by around $2500 for what was completed. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! The electrician did not clean up, leaving the old one in the backyard. 5.0 Kathy M. Laveen, AZ. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. This refund will arrive at ******************************* home in a check form. The discussion went in circles again on 300 vans, fuel , inflation etc. It was a mistake to go with Parker & Sons. increasing the charge for a part and adding a ************* Fee. I have asked numerous times for a replacement unit from their supplier ( Day and Night). This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Now the heating unit portion is not heating. They explained every single thing they did. Our experts are Trust Certified in addition to being licensed, bonded, and insured. We're Not Your Average Joe! I guess they dont check their workers. There are still labor laws to abide by! During the week we also done get assigned breaks. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. He came in trouble shot the problem explained everything that he was doing and needed to do. 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