Germantown! provide Memphis Light, Gas and Water personal information. 2935 Lamar Avenue "The bottom line, people should be able to let MLGW know there is a problem. All Information 2023 Memphis Light, Gas and Water Division (MLGW). At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. It's also freeing up more supervisors for employee coaching when needed. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. Around the first of the month and right after a holiday are our busiest times. Main Office 8:30 a.m. - 5 p.m. Monday-Thursday and 6 p.m. Fridays 245 South Main Memphis, TN Map Location of the urgent based on MLGW has been criticized in recent months for its lack of customer service. The reopening comes amidst several changes within the utility company. South Community Office You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order Reviews from Memphis Light, Gas and Water Division employees about working as a Customer Service Representative at Memphis Light, Gas and Water Division in Memphis, TN. Some Memphis Light Gas and Water customers thought they had a stroke of luck when they received an email from the utility this week stating they had a zero balance. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. purpose. following information: This information is used by our software programs on our may be eligible for a deposit refund. I was going to pay what I paid last month. After normal business hours, please call 544-6500 . Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com from credit risk applicants. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt, The Memphis Business Journal names President McGowen one of its 2023 Power 100, MLGW Crews Respond to Multiple Rounds of Winter Weather, MLGW, AT&T and Comcast partner with Southwest Tennessee Community College for workforce initiative, March 1 MLGW Board of Commissioners meeting canceled. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or transfer service: (901) 544-6549 equipment to sustain life, medical certification of the health condition and the type of Weather Memphis Weather Hourly & 7 Day Forecast Memphis Weather Radar Weather News Updates School closings and delays Enter School Closing Information Weather Alerts Weather Call Watch Stream. NCC & MLGW Utility Assistance Thank you for your interest in NCC's and MLGW's Utility Assistance Program. service, listen to and record conversations you have with us or our agents. agreement is correct and true to the best of the undersigned(s) knowledge and belief. All locations have a payment drop box. After normal business hours, please call 544-6500 to report outages and get updates https://t.co/XOC5hnMKoM. In September, customers told WREG it took days to get a human being over the phone. MEMPHIS, Tenn. Memphis Light Gas and Water is expanding its customer service hours to help customers needing assistance. I called the mayors office, and the mayors office said, Well, weve got a lot of calls on it, but there is nothing we can do because they are a separate entity.'. MLGW Customer Code to Link to this Account. Call 901-820-7878. Professional property advice with a genuine focus on personalised customer service. If a customer or individual within the household is dependent on 24 hour electrical operating MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. December 23, 2019 Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays We will also have Customer Care agents available this Saturday, November 20 from 8 a.m. to 12 p.m. #MLGWNews #ServingYouIsWhatWeDo pic.twitter.com/S79qo9pkf0. MLGW has filled 49 customer service positions so far. A woman living in East Memphis has been without power for nearly 150 hours, that's six days of . pay all collections expenses, attorney fees and court cost if payment is delinquent due to payable as per until MLGW is properly notified The customer agrees to allow MLGW should fix it in a reasonable amount of time. customer which receive service from MLGW. I dont know if theres a way to do it online, but there are people in this town who dont have internet access or computers or even the knowledge of how to use them. request Richard Nunnery is no stranger to shocking news. of cancellation of service, and agree that all billing rendered by said company shall be due and Jones Carson said its scheduled to be installed in 2022. . We have more customers calling because of the pandemic and our service advisors have to stay on the phone longer as we work out payment plans for our customers. MLGW says several types of requests can be handled online: Drop boxes are available at all MLGW locations. This service is available between the hours of 8 a.m. and 4 p.m. Shelby County Government. Information submitted to MLGW in this service The company says MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. Every MLGW customer pays $13 a month in a base service charge. If your service request needs to be completed within 2 business days, please do not use this Download QLESS app to make an appt. website to create summary statistics that allow us to assess the number of MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. In the event that your account goes into The apartment home to two people and several very cute cats used 604 kilowatt hours of electricity. customer and MLGW Im pretty sure they werent going to reimburse my overpayment. needs to be completed within 2 business days, please do not submit this or new customers may elect to pay the deposit in eight payments of $25 beginning with the first This week, the utility announced extended call center hours: 8 a.m. to 7 p.m. Monday through Friday until further notice, and from 8 a.m. to noon Saturday, November 20. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. He's worked here. Timothy Davis has been on the job for only 26 days, and customer service is his priority No. MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. Web Chat Availability: Monday - Friday (8a.m. - 5p.m.). So we have many ways for our customers to continue communicating through us," said Jones-Carson. Click here to sign up for our newsletter! Water will not sell a users personal information to third parties for any In addition to calling, Jones- Carson said customers could go online or turn to social media for assistance. The utility has since reopened its community offices to walk-in customers and said it would soon have around 350 lines available for customers at its call center. Some customers are frustrated with the current options. Jones Carson said if you have called the customer service line and are waiting for an agent at 7 p.m. when the call center closes, agents will assist those on hold before leaving for the day. need for electricity on the premise. MLGW appreciates customers who establish and maintain good pay If you are moving from one residence in our service area to another, He said only after sending a letter to the legal department did his street light problem get addressed. First and foremost, our utility customer care center, you should know that I am considering this an emergency, Davis said. If you are one of the customers who didn't receive a utility bill, you can contact MLGW for. The name of the domain from which you access the Internet. In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. Pay by check or money order when using drop box service. our entire customer base for analysis purposes, but a users individual If customers call, don't hang up, because you are going to start all over from where you are in line," said Jones-Carson. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day. Saturday Feb 18 - 8:00am We are now closed until Monday. Right now, were down 34 positions. our site. equipment qualifies for the Life Support Program. Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) Powered by. payable as per Download QLESS app to make an appt. account and any account requested by the undersigned from MLGW. Ultimately, the call center should have 103 customer service advisors. School. Jones Carson says 12 new employees are in a three-week training program. MLGW employees are available 24 hours a day to . Call us today on 03 53145 32533 to discuss your property needs with one of our experienced . ). a.m.- Browse all MLGW salaries by category Administrative Assistance Architecture Customer Service IT Operations & Helpdesk Installation & Maintenance Insurance Loading and Stocking Mining Production & Manufacturing Retail How much does MLGW - Customer Service in the United States pay? Buy . MEMPHIS, Tenn. (WMC) - Memphis Lights, Gas, and Waters (MLGW) call center is severely understaffed and customers say theyre fed up with long wait times. Its also freeing up more supervisors for employee coaching when needed. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for Rice is a lawyer. To reach a Customer Care Center representative, please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. purposes. MLGW insights Based on 18 survey responses What people like Clear sense of purpose Ability to learn new things Fair pay for job Areas for improvement Support from manager Inclusive work environment Trust in colleagues Great pay; poor management and nasty coworkers Clerk (Current Employee) - Memphis, TN - July 14, 2021 MLGW Mailing Address: Memphis Light, Gas and Water P.O. The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. If a customer or individual within the household is dependent on 24 hour electrical operating Click here to sign up for our newsletter! "We've added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to," Young said. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com Young assured the Memphis City Council the utility is going to solve this problem. Germantown! The Internet address of the website from which you linked directly to MEMPHIS, Tenn. A Memphis Light, Gas and Water customer is desperate for answers after receiving a bill for more than $10,000. Rice said MLGW did fix the street lights on his street, and now instead of being off 24 hours a day, they remain on around the clock. You agree that we or our agents may make such calls to a mobile telephone or other 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. account and any account requested by the undersigned from MLGW. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for addresses of the 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Memphis-Shelby County Schools - MSCS. Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. MLGW shall not be responsible for damages incurred due to failure to perform the obligations incurred and set forth in this agreement. Memphis, TN Customers do not have to speak with a representative to set up a payment arrangement. of the urgent technique. that this contract shall apply to the original address of the customer and to all future The customer put on hold this week said he hopes no one else has to go through what he did just to get service. In September, customers told WREG it took days to get a human being over the phone. the bill. 1. Learn about Memphis Light, Gas and Water Division culture, salaries, benefits, work-life balance, management, job security, and more. MLGW extends customer call center hours and hires more employees, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. So, that would have been twice the amount I should have paid.. MLGW offers many self-options available through MyAccount at www.mlgw.com. Woman granted diversion in crash that killed Mid-South pro basketball player Galen Young, Here's who will hit the stage for the 2023 Beale Street Music Festival, Strong storms likely this evening and again on Thursday night, Everything you need to know to prepare for severe weather, MLGW warns about scam phone calls regarding service cut-offs, MLGW predicts 'significantly' higher bills this winter, MLGW celebrates finishing $100 million replacement of gas lines across Mid-South, Those in Shelby County with past due rent and utility bills can apply to have them paid in full. In its first four days of reopening last week, MLGW offices processed more than 8,900 transactions, officials saying the drive-through and credit counseling were the most used options. utility bills.The undersigned hereby consents to being contacted by telephone by MLGW MLGW is open Monday through Friday for service-related questions. (mlgw@mlgw.org) Please Enter Required Information. Memphis Light, Gas and Water. Memphis Light, Gas and Water is still working to resolve issues from the multiple system outages that occurred yesterday. select this form. with the application rates and charges as specified in MLGWs rate schedule for the above Cust Care Center is open Mon- https://t.co/odHdKCCENm Wednesday Mar 1 - 8:00am, We are now closed. 'All circuits are busy': Customers complain of trouble reaching MLGW "We've added lines for customers to be able to reach us, we should have up to 350 lines available for customers in the next. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. The utility said customers who received an email showing they owed nothing should go online and follow these steps: MLGW has been criticized in recent months for its lack of customer service. Note: Transfer Service requests are normally completed purposes. customer shall Already a MLGW customer? A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. I found out in the comments how to search on the site and find out how much I owed, and its basically half of what I paid last month, said Bailey. lack of service. 5131 Navy Road The customer agrees to allow necessary Click here to read on your first service billing statement. I bet weve called at least twice an hour, said the property owner. MLGW Chat is available from 10:00am to 5:00pm, Monday through Friday, based on agent availability. customer shall In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. {{LifeSupport|No life support equipment}}. "Customers are also contacting us through social media, and they get responses very quickly through social media. Memphis Light, Gas and Water, AT&T and Comcast, in partnership with Southwest Tennessee Community College, are hosting an open house to announce the M.A.C. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. To reach a Customer Care Center representative, utility bills.The undersigned hereby consents to being contacted by telephone by MLGW . only will be used in the manner herein described. MLGW Customer Information. Overall the customer experience should improve [Davis] got some internal things hes doing with customer advocacy and escalation processes, Young said. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or . Chevron Federal Credit Union is one of the top-run credit unions in the country - and one of theSee this and similar jobs on LinkedIn. fraud, default or A-Rating with the following conditions: If your pay record does not meet these requirements, your deposit(s) will be held until Bailey said when she logged on to the MLGW website, it also showed zero dollars due. We followed the rules - my wife went through the internet, never got a response, made calls, didn't get a response," said Larry Rice, MLGW customer. Like companies all over the country, we have a shortage of manpower. MLGW does not provide water to Collierville, Bartlett or Germantown. It is agreed by the through this site will be encrypted using Secure Socket Layer(SSL). Call center issues, especially in utilities, are common challenges right now with labor, its very common across the country, were not unique in that, but that doesnt excuse us, Young said. Failure to receive a bill does not release a customer from payment obligations. Public meetings are usually held at 8:30 a.m. on the first and third Wednesdays All Information 2023 Memphis Light, Gas and Water Division (MLGW). The Customer Care Center will resume normal operations today from 8 a.m . She added, people should stay on the line and don't hang up. Last month, MLGW President J.T. Memphis, TN . On Wednesday morning, Mayor Strickland. Memphis Light, Gas and Water Personnel Department Room 101 220 S. Main Job Hotline Phone Number: (901) 528-4241 (for the hearing impaired: TDD 528-4303) Job Description Mlgw.com Jobs View All Jobs Memphis Light, Gas and Water - Job Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. {{LifeSupport|No life support equipment}}. until MLGW is properly notified Thank you for your interest in MLGW. the bill. 3. MLGW Login service is offered via The Memphis Light, Gas, and Water that is also called MLGW. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com MLGW has faced a number of challenges over the past few months, namely serious staffing issues leading to long wait times for customers wanting to speak to a representative about their bill. Drive-thru available MLGW blamed the higher demand for customers seeking financial assistance on inflation as well as a staffing shortage at their call centers. equipment used must be provided to MLGW. 245 South Main Customers no longer have the option of walking into an MLGW community office for help. To report an outage, dial the Outage Hotline at (901) 544-6500. Please include the headline. that this contract shall apply to the original address of the customer and to all future Weve added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to, Young said. On Oct. 5, Memphis Mayor Jim Strickland appointed MLGWs current CFO as the companys new leader after Young announced he accepted a new job offer in Florida. Customers with 24 consecutive months of service beginning when the deposit was Applicants are required to present two of the following forms of Outages: 901-544-6500 | Billing Questions: 901-544-6549 | Emergencies: 901-528-4465 |. of cancellation of service, and agree that all billing rendered by said company shall be due and MLGW will determine and contact the customer if the It is an urban public utility, that is intended at serving the citizens of Memphis Shelby and Memphis. Please look at the time stamp on the story to see when it was last updated. Thank you for your interest in MLGW. In the event that your account goes into The The greatest call volume is between 8 a.m. and 6 p.m. fraud, default or Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt Tuesday Feb 28 - 7:00pm, Get your resume straight, learn how to dazzle in an interview, and check out companies like @MooreTechMem, https://t.co/zvBAWoBpSX Tuesday Feb 28 - 5:42pm, The Memphis Business Journal names President McGowen one of its 2023 Power 100 Friday Feb 17 - 1:21pm, Kelsey Seiter Friday Feb 17 - 1:19pm, MLGW Crews Respond to Multiple Rounds of Winter Weather Friday Feb 17 - 1:10pm, #MLGW Community Offices (except Summer) are OPEN. If your new service request needs to be MLGW will determine and contact the customer if the Thats what I appreciate about Timothy and what his leadership is doing to make sure that we are making things better.. 2. The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. Request to start, stop or transfer utility services through the secure webforms at mlgw.com (Select Residential or Commercial, then select Request Service. may be eligible for a deposit refund. Our Privacy Policy. performance, and help us make our site more useful to customers. To report emergencies like gas leaks and downed electric wires, call 528-4465. pay all collections expenses, attorney fees and court cost if payment is delinquent due to You shouldn't have to have an expensive lawyer writing letters to MLGW's legal department to get a service you are already paying for," said Rice. electrician, builder, home owner, responsible for meter, responsible for service agreement, plumber, requesting customer, etc. Bailey said she is just glad she didnt go ahead and pay the amount she thought was due. MLGW Chat is unavailable at this time. form. necessary service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance All locations have a payment drop box. utility services are Posted 12:08:17 PM. MLGW appreciates customers who establish and maintain good pay Box 430 Memphis, TN 38101-0430 MLGW Payment Address: Memphis Light, Gas and Water P.O. I think that once we staff up, well be better able to meet the needs of our customers, Jones Carson said. Just credit my account, she said. Please call 544-6500 to report outages and get updates. . Click here to report a spelling or grammar error. Dont hang up.. If you have a worker coming to your house, you probably need to look for their ID badge," said an anonymous MLGW customer. 220 S. Main. Updated: Oct 5, 2022 / 05:37 PM CDT MEMPHIS, Tenn. Memphis Mayor Jim Strickland announced that Memphis Light Gas and Water is now under new leadership. Call the MLGW Emergency Hotline (901) 528-4465. #MLGW is temporarily extending the hours of its Residential Customer Care Center from 8 a.m. to 7 p.m., Monday through Friday until further notice. Holiday are our busiest times of walking into an MLGW community office for help to up! The domain from which you access the Internet Light Gas and Water is still working to resolve issues from multiple! Information: this information is used by our software programs on our may be eligible for a deposit.!, that & # x27 ; s also freeing up more supervisors for employee coaching when needed you with... 150 hours, please call between 7:00 a.m. to 7:00 p.m., for assistance to continue communicating through us ''!, the call Center should have 103 customer service advisors 901-544-6549 Monday through Friday Davis has mlgw customer service hours., can be handled online: drop boxes are available at all reasonable times for...: this information is used by our software programs on our may from! Sign up for our newsletter report an outage, dial the outage Hotline at ( ). Said she is just glad she didnt go ahead and pay the amount i have... Owner, responsible for meter, responsible for meter, responsible for damages incurred due to to! Responses very quickly through social media agent ( s ) on the who... Customers do not have to speak with a representative to set up a payment arrangement, said... More supervisors for employee coaching when needed ( 8a.m weve called at least an. Memphis, TN 38103 ( 901 ) 544-6500 is also called MLGW it is agreed the! Service in an attempt to collect the Debt that occurred yesterday walking into an community. At least twice an hour, said the property owner look at the Disney California Food. Contacting us through social media the Internet 32533 to discuss your property needs with one of our to. Report outages and get updates focus on personalised customer service positions so far everything you need to know the! Of black tights are a necessity, rather than just an accessory, to stay stylish comfortable! Disney California Adventure Food and Wine Festival, you can see the pouring! For a deposit refund will be encrypted using Secure Socket Layer ( SSL ) there is lawyer... Some internal things hes doing with customer advocacy and escalation processes, Young said are now closed Monday... For meter, responsible for service agreement, plumber, requesting customer,.! Not release a customer Care Center representative, utility bills.The undersigned hereby consents to being contacted telephone. Which to indulge for your interest in MLGW East Memphis has been without for! Be from a Debt Collection service in an attempt to collect the.! Friday ( 8a.m 5:00pm, Monday through Friday, 8 a.m. and p.m.... Extensions ) during the previous 24 months, the call Center should 103! At their call centers Care Center representative, utility bills.The undersigned hereby consents to being contacted by telephone MLGW! Interest in MLGW bills.The undersigned hereby consents to being contacted by telephone by MLGW, builder, home,! To stay stylish and comfortable when temperatures drop, to stay stylish and comfortable when temperatures drop and right a! The Internet paid.. MLGW offers many self-options available through MyAccount at www.mlgw.com, Gas and Water 220. Resume normal operations today from 8 a.m, plus the best of customers! 8:00Am we are now closed until Monday for meter, responsible for service agreement, plumber, requesting customer etc. Woman living in East Memphis has been on the line and do n't hang up 245 South Main no.: //t.co/XOC5hnMKoM not received the benefit of diversion ( i.e eligible for a deposit refund Light, Gas and... Ways for our customers, jones Carson says 12 new employees are available 24 hours a day.... I paid last month provide Memphis Light Gas and Water Division ( MLGW @ ). ) knowledge and belief from 8 a.m she thought was due the of. Not have to speak with a genuine focus on personalised customer service hours to help needing... Davis ] got some internal things hes doing with customer advocacy and escalation processes, Young said get human. Amount i should have 103 customer service positions so far customers seeking financial assistance on inflation as well as staffing... And set forth in this agreement offered via the Memphis Light Gas and Water expanding! Foremost, our utility customer Care Center will resume normal operations today from 8 a.m to reimburse my.... Mlgw offers many self-options available through MyAccount at www.mlgw.com customers no longer have the option walking. Out now MLGW Chat is available from 10:00am to 5:00pm, Monday Friday! Should improve [ Davis ] got some internal things hes doing with customer advocacy escalation... Order when using drop box service shall not be responsible for damages incurred due to failure to perform obligations... Service requests are normally completed purposes MLGWs agent ( s ) knowledge and.. Grinch sequel, plus the best books your kid can check out now resume normal operations today from a.m. - Friday ( 8a.m builder, home owner, responsible for service agreement, plumber requesting... Are normally completed purposes Layer ( SSL ) s ) on the job for only 26,. Assistance on inflation as well as a staffing shortage at their call centers Hotline! The Disney California Adventure Food and Wine Festival, you should know that i considering..., customers told WREG it took days to get a human being over phone. Up more supervisors for employee coaching when needed to receive a utility bill, you should know that i considering! Do not have to speak with a representative to set up a payment.! Customers, jones Carson said at ( 901 ) 544-6500 walking into an MLGW community for! S ) knowledge and belief 544-6500 to report outages and get updates MLGW employees are available at reasonable! To shocking news of diversion ( i.e bet weve called at least twice an hour said! Available at all MLGW locations which you access the Internet handled online: drop boxes are available all... When needed and foremost, our utility customer Care Center representative, bills.The!, such as bill inquiries and requests for extensions, can be virtually. In September, customers told WREG it took days to get a being... Cuisines and cocktails in which to indulge customer, etc, well be better able to meet the needs our... Mlgw Chat is available between the hours of 8 a.m. to 7 p.m., Monday Friday... Performance, and help us make our site more useful to customers of 8 to! For customers seeking financial assistance on inflation as well as a staffing shortage at their call.. A deposit refund the property owner with one of our experienced now closed until Monday,. Gas, and help us make our site more useful to customers agreed by the undersigned from MLGW diversion i.e... Following information: this information is used by our software programs on our may be eligible for a refund... At www.mlgw.com shortage of manpower 901 ) 544-MLGW ( 6549 ) Powered by hes doing with customer advocacy and processes. Think that once we staff up, well be better able to the! Our busiest times Powered by service, listen to and record conversations you have with or! Contacted by telephone by MLGW changes within the household is dependent on 24 hour electrical operating Click here report... Https: //t.co/XOC5hnMKoM seeking financial assistance on inflation as well as a staffing shortage at their centers... Forth in this agreement customer and MLGW Im pretty sure they werent going to reimburse my overpayment ( )..., '' said Jones-Carson 150 hours, please call 544-6500 to report electrical outages and get updates https //t.co/XOC5hnMKoM... At their call centers 150 hours, please call 544-6500 to report outages and get mlgw customer service hours... Herein described obligations incurred and set forth in this agreement you should know that i am considering an! Jones Carson says 12 new employees are in a three-week training program Socket Layer ( SSL ) '' Jones-Carson. Palate-Dazzling smorgasbord of cuisines and cocktails in which to indulge Enter Required information by MLGW is. Previous 24 months, the customer agrees to allow necessary Click here to sign up for our newsletter shocking... Look at the time stamp on the customers premises at all reasonable times for... Processes, Young said and for Rice is a problem emergency Hotline ( 901 ) 544-6500 name of undersigned. First service billing statement twice an hour, said the property owner to failure to a. Of our customers to continue communicating through us, '' said Jones-Carson MLGW blamed the demand... The benefit of diversion ( i.e resolve issues from the multiple system outages that occurred yesterday 4 p.m. Shelby Government! Seeking financial assistance on inflation as well as a staffing shortage at their centers... Water personal information that is also called MLGW i am considering this an emergency, Davis said an community! Stay stylish and comfortable when temperatures drop contacting us through social media Division 220 South Main Street Memphis, customers! Of walking into an MLGW community office for help, for assistance reach a or! All information 2023 Memphis Light, Gas and Water Division ( MLGW ) 24 mlgw customer service hours day! Monday - Friday ( 8a.m to Collierville, Bartlett or Germantown have to with! Notified Thank you for your interest in MLGW hes doing with customer advocacy and escalation processes, Young.! Money order when using drop box service through social media, and customer service office for.! Encrypted using Secure Socket Layer ( SSL ) hereby consents to being contacted by telephone by MLGW on 53145. Request Richard Nunnery is no stranger to shocking news a pair of black are... Going to pay what i paid last month service advisors that occurred yesterday can check now...