Data privacy and security practices may vary based on your use, region, and age. Discover's Online Technical Support - Help Center | Discover Discover > Credit Cards > Contact Us > Website Technical Support DISCOVER CARD HELP CENTER Website Technical Support Technical Support for Visitors to Discover.com Frequently Asked Questions How do I tell which browser I'm using? Enter the six-digit code displayed on your TV screen. Discovery Plus uses adaptive bitrate streaming, so the quality of the video is reliant on your Internet connection speed, so it will change with any fluctuation. You have to complete the process within the first four minutes of the promo or the show. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Discovery Plus Discovery Plus debuted last January with a mix of shows, movies and exclusive originals. If you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see theRemove channeloption. Make sure you don't have a VPN working as your Internet connection speed may be considerably lower because of it. Sign out and back into your Discovery+ account. Discovery Plus also has an official Facebook page where it might post updates during significant outages. We're working very closely with various payment ecosystem partners, who are in the process of implementing the mandated changes, to ensure a seamless and compliant . His ideology exhibits a blend of hard work, with fun. To get Discovery Plus working again, youll need to check potential issues with each of these things until you find out whats wrong. This has been the story with a lot of other streaming apps recently but this one extends to more than one sector. Contact your internet service provider. Roku Community Streaming Expert Getting both of the ad-supported versions totals $14.98 per month . Trying a soft reset (unplug Roku for 60 seconds and then plug in) and no luck. If your connection speed is slow, contact your internet service provider (ISP) to see if you can upgrade or if theres a problem with your connection. Want to know more about us? What to watch on discovery+ Open the app from the apps menu, or say "Get discovery+" into your voice remote. Hi Chelsea, thank you for leaving this feedback for us. Offers a solid set of security features, unlimited bandwidth, and a no-logs policy. Check your computer for malware. When things go wrong, the Twitterverse knows. Then restart your device from Settings>System>System restart. Common causes for these issues on Android devices are video enhancers or vibrant color effect settings. Start by checking social media, as other viewers may have already complained. Unsubscribing will prevent the subscription from auto-renewing when your pre-paid subscription period expires. Not sure what to do now. Move your streaming device and wireless router closer together if possible, and remove any obstructions you can. Many channels on Roku are developed and maintained by the channel provider themselves. I cancel my subscription. As per reports . Networking and internet connectivity complications, software problems, and a whole host of other issues can result in Discovery Plus not working. Discovery+ appears to be affected in more than one way and the ongoing syncing issue with the Samsung Health app corroborates it. After youve fully restarted your device, try to stream Discovery Plus and see if it works. Qwest TV and Vivaldi Channels Removed. Reboot your network hardware. Discovery Plus is a video streaming service, so its prone to all of the same problems which take down other online services. If you're having any internet connection issues, then move onto troubleshooting your home network router. Michael Heine is a CompTIA-certified writer, editor, and Network Engineer with 25+ years' experience working in the television, defense, ISP, telecommunications, and education industries. Forgot User ID / Forgot Password. If youre using the Discovery Plus app on a phone or streaming device, make sure its fully updated. Allow the device to remain powered off for a minimum of ten seconds. 8403 Colesville Road Submit your comments about Discoveryplus.com service status or report an issue below to let others know that they aren't the only ones having trouble. Select which devices you want to remove. I do NOT know what to do next. Unplug your Apple TV as well as the television and power source it is connected to. If you're still having issues, you can take the second route: If the Discovery Plus app keeps crashing on you, it's certainly going to be rather annoying, so let's find a quick solution. For instructions choose your browser : A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. Although Discovery Plus hasn't made any specifications regarding the minimum requirements, it's easy to know that you need at least 5 Mbps to stream pretty much anything of quality. Here's how to get Discovery Plus working correctly again. It's typically down to there either being a problem with the servers causing errors to appear or an issue with your hardware or internet connection. RS-232 is an advanced and specialized form of installation that allows the TV to be controlled through a cable connected directly to the TV. Hopefully, the Discovery Plus app is now working properly for you. Cable programmer Discovery launched the service with two tiers -- $5 a month with. Billing and Account Management. As a subscriber, you may encounter issues with the Discovery+ app on your TV, desktop, or mobile device. Disney+ (Disney Plus) is a video streaming service, offered by Disney. Therefore a PC or other system operates the TV and turns it on, off, adjusts volume, or other input commands, rather than using an IR remote. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. To clear cache and data, open the Settings app and navigate to . Check our help page for step-by-step instructions on how to change your DNS. First off, a lot of the times when I pause a show and exit, it will not save where I left off and either start from the beginning or my previous spot. 8. Restart your device and/or reset the router. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Connect to Discovery Plus, How to Reset Your Roku Box or Streaming Stick, How to Troubleshoot Apple TV Connection Problems. Get help with Disney+ account issues and questions: supported devices, login issues, update payment Before considering contacting customer support, it's worth narrowing things down to the specific problem you're dealing with: If Discovery Plus continues to freeze or crash, try these troubleshooting tips to get it back up and running: These troubleshooting tips cover using Discovery Plus via your web browser and apps, so if one doesn't apply to you, skip ahead to the next idea. Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Checking whether the service is down is pretty easy, so thats an excellent place to begin. They are the best ones to help you out with this matter. If you feel comfortableswitching DNS servers, there are manyfree and public methods, but they require advanced knowledge, so don't try them unless you're confident in your computer expertise. Make sure to provide them with information on what you were trying to watch, the device you're using, and the version of the app you're currently using. Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. If you've checked for a service outage and you aren't seeing anyone else with the same problem, the issue is probably on your side of things. Head here. I logged in once, only to see that there were only 2 episodes of a new show that I was looking forward to seeing.Once I saw that only 2 episodes exist, I was very disappointed and couldn't find any way online, signing in to Discovery Plus to cancel my subscription. Must Read: Discovery Plus Keeps Buffering / Freezing / Fuzzy Video / Black Screen Issue: Here's How to Fix It Hopefully, the Discovery Plus app is now working properly for you. Restarting How to Fix It When Discovery Plus Is Not Working, 502 Bad Gateway Error: What It Is and How to Fix It, How to Tell If a Website Is Down for Everyone or Just You, 404 Page Not Found Error: What It Is and How to Fix It. Go restart your router by unplugging it and plugging it back in again after a minute or two. The solution to this problem is to restart the app on your device, which clears the cache and provides a fresh start, resulting in improved performance.. Uninstall Discovery Plus as follows: Step 1: Go to the 'Apps' section and select 'Settings.' Step 2: Locate the Discovery Plus App. Multiple or unauthorized account charges. Narrow down the problem to the app by completely closing the Discovery Plus app and relaunching it. If it works properly on another device but not your streaming device, try these steps to fix the issue: If this does not rectify the situation, you will need to reach out to Discovery's customer support with information regarding your streaming device, the app version installed, and the current system installed on your device. It is because when you launch this app on FireTV it will ask for the username and password that you get from your provider. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 16:07. (I'm using smart TVs) This happens every single time I use it and doesn't occur with my other streaming services. Reopen the Discovery+ app and try to play the desired content again. If your device doesnt support closing apps, then shutting it off and unplugging it is usually the closest youll get. Modern web browsers are typically updated by closing and restarting the browser, although you can also check for and install updates manually in most cases. This makes the app totally unusable for the ones trying to access it while the rest of the apps work as usual. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). If you think the issue lies with your connection speed, try rebooting your router. This should serve as good news for Amazon Fire TV Stick users as well as the Discovery may soon address that too. Go through all that and says my email or password not right. Make sure your Internet connection is working again and retry the Discovery Plus app. To do so: If you are experiencing issues finding your shows or saving new shows to the My List section on Discovery+, follow these steps: If you are using a Roku streaming device, you can also try deleting and downloading Discovery+ to your Roku again. If you have this error on an Apple TV, you will need to restart the device. You can even try uninstalling and installing the app again. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). Users on Play Store were found complaining about the app not getting synced with the Samsung Health app for more than 4 weeks now. Learn how to easily fix the most common Discovery+ issues and get back to streaming in no time. Open the Discovery Plus app. Check the official Discovery Plus Twitter page to see if the service (or anyone else) has reported an outage. We support the latest version of the following browsers: For a better user experience we recommend using the latest version of the following browsers: Discovery Plus Supported Devices: What Devices Is It Compatible With? * For Samsung Supplies information go to: * For S.T.A.R. As of October 2022, you can subscribe to Discovery Plus for $4.99 per month with limited ads, or $6.99 per month with no ads. Does this clear up the issue you are seeing? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So, if you are going through any issues with your Internet speeds, even if we're talking about a fluctuation, you're going to notice that when streaming on Discovery Plus, as you would on any other service of this kind. Internet problems can be caused by network connectivity issues in your home network, problems between your internet service provider and the Discovery Plus servers, and problems with the Discovery Plus service itself. If youre using the web player on a computer, make sure the web browser is updated. This is done as follows: Go to www.discoveryplus.com/link in your browser, either on your phone, tablet or computer. If you are streaming on a TV, unplug your HDMI cable from both your device and the TV. Thank you for highlighting this to us. If you are not streaming on an Android device, the cause could be a DRM error. Discovery Plus is a major streaming service provider that markets products and services at discoveryplus.com. If you encounter issues with the Discovery+ app not loading or consistently crashing, try these troubleshooting steps: This procedure should also be followed if the app crashes during commercial breaks repeatedly. Contact customer services. To do so, follow these steps: Similarly, you will need to restart your device if you have these issues on an iPhone or iPad. Slack has 30+ years' experience writing about technology. If you verify a healthy Wi-Fi connection and are still having playback issues, follow these steps: Sign out and back into your Discovery+ account. Check a third-party status checker website, such as Is It Down Right Now? Easy sign-in, Samsung Pay, notifications, and more! Not to mention, his altruistic endeavours related to social work. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? Pick discovery+. If you verify a healthy Wi-Fi connection and are still having playback issues, follow these steps: It is important to note that if you are experiencing buffering, freezing, black screens, or fuzzy video quality, it may be due to a variety of other issues. If you have access to your modem, router, and any other network hardware, try rebooting everything. Reopen your Discovery+ app and try to play the content again. Check if Discovery Plus is down for everyone or just you, Swansea University, Staffordshire University. Your web browser can cause software issues if youre using the web player on a computer; the Discovery Plus app is the culprit if youre using a phone, tablet, or streaming device. If no bar is displayed for a specific time it means that the service was down and the site was offline. Check if the website is down just for you or everyone around the globe. Troubleshoot When Discovery Plus Keeps Freezing, How to Reboot an Android Smartphone or Tablet, How to Fix It When Discovery Plus Is Not Working, How to Fix It When Microsoft Edge Is Not Working, How to Fix a Surface Pro Not Connecting to Wi-Fi, How to Fix It When Snapchat Is Not Working on an iPhone. If a specific step doesnt apply to your device, skip it and continue troubleshooting with the next tip. Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. If the Discovery Plus website or web player wont load, suddenly stops working, or the app wont load thumbnails or videos, the Discovery Plus service itself may be down altogether. I finally just found the subscription in my Roku profile, but my credit card has already been charged for the next 30 days.I need help (apparently need Roku's help) to get logged in to the Discovery Plus subscription that I have paid for (next 3 weeks.) Reopen the Discovery+ app and attempt to watch the content again. Discovery+ issues, while not common, can put a stop to streaming your favorite entertainment rapidly. I need Roku's help, PLEASE. Most subscriptions can be canceled through a web browser, but some will require going through Google Play or your device's settings. Having the same problem. How AI Was Surprisingly Absent at MWC 2023. You will typically need to turn your equipment off, unplug it from power for a few minutes, then plug everything back in and turn it back on. Learn how the long-coming and inevitable shift to electric impacts you. Sign out and back into Discovery Plus. Here's how to tell. Discovery Plus just points me back to Roku. that's *IF* I get ANY response from Discovery Plus. Just in case you're trying to get your head around why Discovery Plus isn't working for you, find solace in the fact that you aren't the only one facing issues with the streaming service in the past couple of hours. Clear the browser's cache and, just to be safe, clear the browser's cookies, too. Restart your router if needed - unplug it and plug it back in again after a couple of minutes. Clear the app or browser cache. If Discovery Plus crashes again, you should clear out the device's cache and data. iPhone v. Android: Which Is Best For You? First, make sure your Internet connection is up and running. If the TV trick doesn't help, restart/reset the device you're using. Video Streaming App Website Something else. For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. Best VPNs for watching Discovery+ from abroad Let's jump in and examine each of our recommended VPNs in greater detail: 1. Check your internet connection. Discovery. Removed the Discovery+ channel from my Roku. OpenDNS or Google Public DNS are both excellent and free public DNS services. If it does, then your Wi-Fi or mobile internet connection needs to be improved. Rebooted the Roku, subscribed back to Discovery+, added the channel back, and still get an error. discovery+ The Browns share an intimate look at their unconventional family. We're available 24/7 and looking forward to assisting you! You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us. discovery+ is the streaming home of Food, Home, Relationships, True Crime, Paranormal and so much more. Watch the best real-life shows from your favorite TV brands - including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and many more - plus catch exciting, can't-miss Originals and exclusives you won't see anywhere else. Out of many streaming services available online, Discovery+ enjoys a unique space in this domain with contents drawn from Discoverys main channel brand to their own originals now. We are aware of this and are currently working to resolve these issues. If you receive this message on your Android device, it is most likely an issue with the vibrant color effect or video enhancer settings. Do the same with the Discovery Plus app if you're on a tablet or smartphone. Check your internet connection. Copyright 1995-2023 SAMSUNG All Rights Reserved. Confirm you're connected to the Internet properly. However, many TV providers require you to sign back in more frequently than others. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Although your internet might be working, it could be that you've reached a network bandwidth limit, or something else might be going on. If the problem only exists on one device, then that specific device has a problem. Silver Spring, MD 20910, https://corporate.discovery.com/privacy-policy/. Use the instructions below to cancel your Discovery Plus subscription if you signed up using Apple TV: Open the Settings menu of your Apple TV. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. Password does not meet security standards. Apologies for any inconvenience caused. There is NO password that works when I reset my password, having it sent to my email account, I can reset the password, and have that password work on my computer, so I can view Discovery Plus on my computer, but that same password does NOT work using my Roku so I can't watch it on my television.I am at a complete and utter loss. Discoveryplus.com has been rated 2.1 out of 5 points. Frequently, apps experience malfunctions or crashes due to an accumulation of cache files. In these cases, the channel provider will need to investigate the issue in order to help resolve it. 1. Once added to your toolbar, this button will let you to check the status of a site from your browser's toolbar. Disable video enhancer and vibrant color effect. If the issue persistsfrom one channel after attempting the suggestions above, follow @RokuDanny-R's latter suggestion in his post above. Try playing the video on an alternative internet browser or device. You can watch lots of great discovery+ TV, including: Bingeable box sets Exclusive originals Fascinating true-crime iPhone v. Android: Which Is Best For You? Fully close the Discovery Plus app and restart it. All you have to do is type the name of the website you want to check and a fresh site status test will be performed on the domain name in real time using our online website checker tool. The blue bar displays the response time, which is better when smaller. With the procedures above, you can get back to watching your favorite TV shows and films quickly. Her work has appeared in Mashable, TechRadar, and many more publications. Qwest TV and Vivaldi Channels Removed. Uninstall the Discovery Plus app and reinstall it to see if that fixes things. Savor your favorite shows on your schedule! Fans of the Australian show will be happy to know that Home and Away 2023 is here, and it will be really For a better user experience we recommend using a more modern browser. From there you can unsubscribe from any subscriptions you've made through Roku. Check to see if the problem exists on multiple devices. Please. Please help us improve by selecting a reason below. Restart your device. The app reportedly kicks out everyone whos trying to sign in to the app. If you have problems logging in with your username and password, please try the following steps to troubleshoot. Narrow down the problem to the app by completely closing the Discovery Plus app and relaunching it. Here is how to fix the most common Discovery+ errors. Discovery Plus recommends the following speeds: Higher speeds allow for a better viewing experience, while slower or intermittent speeds will cause streaming problems. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps. Some of the networks available through Discovery Plus are A&E, American Heroes, Animal Planet, the Cooking Channel, Destination America, Discovery and Discovery Life, the Food Network, and HGTV. To fix the problem of Discovery Plus not working, and start watching your favorite shows again, try following the troubleshooting tips below. If you're trying to watch on a TV or a streaming device, turn it off and back on again. Is Discoveryplus.com down for you right now? Step 1: Press the Home button five times. It's f**king ridiculous and makes the experience so frustrating. If you're struggling with the Roku app, try watching through your web browser or your smartphone instead and vice versa. Families Marriage UK-12 Start Watching Featured Operation Lost Boy The Devil's Academy Aussie Gold Hunters Murder Under the Friday Night Lights The Woodland Workshop sMothered Turbo Pickers Dirty Jobs The Crimes that Changed Us Wheeler Dealers Continue Watching Live Sport Editor's note: Some of . I have a problem with Disney+ Select the option you are having issues with and help provide feedback to the service. Of Food, home, Relationships, True Crime, Paranormal and so much more only... Users on play Store were found complaining about the app not Getting synced with next. 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Recent cache that your ISP has matches as you type updates during significant discovery plus login issues appears! Grab the most recent cache that your ISP has connection speed, try following the troubleshooting below. Steps to troubleshoot last January with a mix of shows, movies and exclusive.... Be improved app and relaunching discovery plus login issues devices are video enhancers or vibrant color Settings... Totals $ 14.98 per month social media, as other viewers may have already complained appeared... Phone, tablet or smartphone available 24/7 and looking forward to assisting you issue persistsfrom one channel after the. App, try following the troubleshooting tips below or mobile internet connection is working again, watching... Content again working, and a whole host of other issues can result in Discovery Plus working.