Support is available 24/7 via phone by calling (878) 205-0088, . Your comments, concerns, and suggestions are not only taken seriously, they also play a critical role in how we improve our service. If you still dont have data, turn airplane mode back on, turn your phone off, wait for a minute, turn your phone back on, turn airplane mode off, wait for 30 seconds, then turn mobile data on. This may be true if you only see 1 or 2 signal bars at the top of your phones screen. 23. You can buy smartphone antennas that attach via the auxiliary/headphone port, but they usually dont work that well. Of course shes frustrated and I would be as well. Mint Mobile buys services at a discounted rate on T-Mobile's network and sells that service to you for a low price. When mobile data stops working on Android, its world-shattering, in other words. But even when my speeds temporarily dropped to 5 to 10 Mbps, I could still stream video on my phone. Another option is to test your phone with another SIM card to see if the issue originates in the phone or the card. Questions Updated 2 years ago 69.9K 14 0 2 Responses ATTHelp +50 more The Mint Mobile 10 GB Cell Phone plan ranks No. The Senior List is compensated when you click on the provider links listed on this page. Did she try resetting network settings. Unfortunately, I think I need to switch back. You could try resetting your network settings as well. However, youll need to set up alerts and limits in your mobile carriers account. Mint support tried a bunch of different things for me and nothing worked. It only works on WiFi. 1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420. An email sent on Saturday to affected customers by Mint Mobile discloses there was a breach of the carrier's systems. The account login is puzzling to me, makes me suspect that something is wrong with the number itself? Notably, Mint also allows you to use the mobile hotspot feature on your phone without any additional fees (on the unlimited plan, you get 5GB of data for your hotspot). Then download the Mint Mobile app store from the Google Play Store or App Store. Once youve filled in all the data, input your email address and select a password. Bulk Plans. View Packages. Download the Mint Mobile app and log into your account. Need a large amount of high-speed data. Likewise, with other devices, make sure it says this rather than just one of the two. However, when I inserted the card, my phone had no service at all. If that doesnt work, try a few of these other common fixes: If you continue to experience issues, call our Care Team at (800) 683-7392 or chat with us at mintmobile.com/chat. Youll also need to enter your existing phone number and identify your carrier. Mint Mobile offers one of the best deals around for unlimited talk, text, and data. I've already sent you a DM asking for a little more information to kindly take a look into this for you and do my best to find a resolution for you. Then pull down the Power-Off slider that appears on the screen to turn off the phone. 18.7 Mbps. Well, at least that's what our founders thought. 2+ lines start at $ 15 /MO per line Learn More All Our Plans Include Unlimited Talk & Text Even your Mom might ask you to stop calling so much High Speed Data Your service will switch seamlessly between 5G & 4G LTE, whichever is strongest FREE CALLING TO MEX & CAN I bought Mint because it fits my needs, I am a very light user of data and don't need it for work. The proper way to insert a SIM into an iPhone is to place it face up. Mint Mobile is a mobile virtual network operator (MYVO) that was founded in 2016 by California-based Ultra Mobile. I think they always say that, if you look at some other posts on here its usually APN issue. If not, proceed to the next step. 6 MONTHS FREE SERVICE When You Buy a Phone + 6 Month Plan, My service isnt working how can I resolve, Remove and reinsert your Mint Mobile SIM card. Keep reading to find out more about this carrier and compare their latest plans. She had me an APN named "ultra" and I had to edit the setting for the Access Point and set up a bunch of stuff (details below): MMSC: http://wholesale.mmsmvno.com/mms/wapenc. BN-LINK Smart Plug Not Connecting: How to Fix, Schlage Auto Lock: How it Works and How to Enable It, Pro1 T855 Thermostat Troubleshooting Guide, VTech Baby Monitor Not Connecting to Wi-Fi? and our Enjoy free shipping on all orders by entering this Mint Mobile promo code. You can also set metered Wi-Fi if you have limited Wi-Fi data. Tap the menu icon at the top right, then Reset to default.. Received an email at 4pm saying my number was now with Mint and that I should be able to log in; I could not, and support told me to wait to the end of the day. list of APN settings for US, UK, Indian and other national carriers, link your Android device to your Windows PC. Access Point Names (APNs) are the means by which your mobile network provider connects your phone to the mobile Internet. I did reach out to Support and now the issue has been escalate by them to Tech Support. Enter all the APN details for your network, which you should be able to find on the official carrier website. There are various methods that you can follow to easily fix Mint Mobile cellular data not working problem. However, I have hit a serious issue as of this morning with getting no cellular data. Remove and re-insert your SIM into the phone to resolve this problem. Calling customer service was pointless -- transferred a few times until they finally hung up on me after turning my phone off and back on again didn't work. I talked to another one, who told me to turn my phone off, remove the SIM card and wait a few minutes so that they can reconnect it from their side. Can I bring my current phone to Mint Mobile? Or if your phone isnt 4G but youre running on an OS that features it as a network mode (by rooting, for example), your phone may be trying to connect to 4G signals that its not capable of. In the other, I used a new trial sim card and could not get it to work. How do I set up and manage two-factor authentication? Are you unable to connect to the internet with your Mint Mobile SIM? Create an account to follow your favorite communities and start taking part in conversations. 1GB of data is $10, while an extra 3GB is $20. Settings > Connections > Mobile Networks > Network Mode > switched to 2G only. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . 11. Connect your phone to Wi-Fi. After a few failed attempts I tried adding one field, saving, adding another field, saving again - each time it did save successfully, until I put in the MNC (260), at which point the saved APN disappeared from the list. The thing is that I can make calls and use my data, but cannot receive calls or send/receive text unless I switch my "Network Mode" to 3G/2G (auto connect) then everything works. Got my SIM card today and successfully activated it. Most phones display an airplane icon on the homescreen when airplane mode is enabled. Mint Family is a modern take on the wireless family plan with no data overages. Anyone else run into this when they first activated? Find the airplane icon on this list and press it to turn it off. Its possible your device isnt recognizing the carrier towers. She works to help teach others how to get the most from their devices, systems, and apps. ive turned off the metro plan in cellular settings and now my calls are working fine with mint. If you're having this issue, might be worth trying these too? Enter the 11-digit activation code at the back of your SIM card to continue. Check your APN settings and/or switch to the fast.t-mobile.com APN. Any ideas why this might be happening? If the message fails to send, see the next tip. Or you can check out this. This option doesnt exist in the APN settings of all phones, but some devices (like the OnePlus 3) give you the option of leaving the APN Protocol field blank. Since we are unable to provide support through this channel, please let us take a look and assist you better by contacting us through any of our customer service channels or by calling our customer service number 800-683-7392, we work 7 days a week from 5 am to 7 pm PST. Ill mention it to her. Got my SIM card today and successfully activated it. These arent usually switched on by default, but maybe you set a limit previously, have since upgraded your tariff, and have forgotten to update your mobile data limit accordingly. Its an iPhone 8. New to Mint? I had purchased two new Samsung Galaxy A32 5G phones. Rant: Wifi Calling and Text is a Mess. Editor's Rating: 4.5 / 5. To reboot your iPhone, press and hold the Power button and one Volume button for 5 seconds. Also, you can reinsert the SIM card to your device to fix Mint Mobile data issues. MintMobileAlex 2 yr. ago Hey there! This sub is "semi-official" in that Official Mint representatives post and make announcements here, but it it moderated by volunteers. Mint Mobile offers four data plans on T-Mobile's network with 5G and in our Mint Mobile review, we saw generally good 5G speed. Press J to jump to the feed. Turned select automatically back on again. Updating your firmware might eliminate the bugs on the phone. Create an account to follow your favorite communities and start taking part in conversations. I have cycled the phone, turned airplane mode on and off, pulled and replaced the SIMnothing. If that doesn't work, try a few of these other common fixes: Remove and reinsert your Mint Mobile SIM card Doing so essentially re-registers your phone in the mobile network. Go to Settings -> Network & Internet -> Mobile network., Make sure Mobile data is switched on, then tap Data warning & limit.. Credits can be purchased anytime and anywhere, freeing up your packing list for more important, fewer-than-3-oz worries. Apps, system updates, and glitches can all cause issues with mobile data not working. Mint Mobile's Website. The bypass that worked for us was holding the Volume UP and Power buttons. When you bring your own Android phone to Mint Mobile, it may not automatically detect all the network settings needed to get the most out of your service (specifically for cellular data and picture messaging). The system will ask whether you want to get a new number or keep your current phone number. See at Verizon. The company's plans are available in increments of 3-, 6-, and 12-months. Reset account password at https://my.mintmobile.com/account (using the Send Password option at login to generate a new one, and then setting a new one of my own choosing thereafter once logged back in) Settings > Connections > Mobile Networks > Network Mode > switched back to LTE/3G/2G. We are grateful for all the contributors - even the haters. 3. In this post, Ill share the tips I used to fix this issue (no service) with my Mint Mobile SIM. Not having any issues using mobile data, but I cannot make any calls or send any texts - says "Unable to send this message. Then, try using the SIM again. If the nano-SIM card doesn't work . Meaning that the amount of cellular data usage from my phone once Mint was activated skyrocketed, resulting in a lot of unexplained data usage. 2. Open Control Center and make sure that both of your carriers appear in the status bar. Im tired of restarting my phone over and over again and this is getting frustrating. Go to your APN list using the method in the previous tip, then tap the + icon in the top-right corner. You should still be able to login to your Mint account if it's active and all the info being entered is correct, that has nothing to do with any of the issues you're having with your phone. If youre constantly seeing an X or no data available error within your network, contact your mobile carrier. They are as follows: Name: T-Mobile US LTE APN: fast.t-mobile.com Proxy: not set Port: not set Username: not set Password not set Server: not set MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc Multimedia message proxy: not set Multimedia message port: not set MCC: 310 MNC: 240 Authentication type: None APN type: default,supl,MMS,xcap Employers can decide unilaterally when the leave days are taken. I'm sorry to hear that you're having issues with the network and services. You can fix this issue by rebooting your phone. See at T-Mobile. This time the Network Operator stayed as Mint instead of going back to Emergency Only. Of all the luck! Follow the guide below to download the latest firmware version for your iPhone and Android phone: If your Mint Mobile SIM doesnt work after youve tried all these steps, the SIM might be faulty. Somebody, please help! Wipe Cache Partition from Recovery 5. When re-inserting the SIM, make sure to place it in the correct position. [Solved]. I am a Mint user and Ive had no issues. It's driving me a bit mad and I'm just hoping nobody is trying to call me for anything important in the meanwhile. Not a fix, but it allowed me to move on to the next step: Reset account password at https://my.mintmobile.com/account (using the Send Password option at login to generate a new one, and then setting a new one of my own choosing thereafter once logged back in). Ultra Mobile's Mint Mobile prepaid service offers unlimited talk and text, a free SIM card, nationwide coverage, and the ability to use your device as a mobile hotspot. Remove and re-insert your SIM into the phone to resolve this problem. I'm not sure which thing, or which combination of things, fixed it - but it has now started working fine. But it's a small phone carrier without a ton of staff, which can make for a frustrating customer service experience. Your comments, concerns, and suggestions are not only taken seriously, they also play a critical role in how we improve our service. Mint Mobile was born on August 1, 2016 in Costa Mesa, CA, because big wireless is dumb. You can pay as many as 12-months in advance to get your cell phone bill down to $30/month for unlimited talk, text, and data. To confirm if your phone is on Airplane Mode, check the top of your screen for an airplane icon. When I am on WiFi, no issues with web browsing, app updates. Some carriers do allow you to automatically cut off your mobile data when you reach your limit to prevent overages. Ensure that the "Cellular Data" and "Enable LTE" are both enabled via your device's "Settings" menu 4. It activated and Mint saw everything working on their end. These are as follows: Turn Off/On Your Device The very first method that you can try using is to simply turn off and on your Android and iOS device. Should I cancel my existing service before I transfer my number to Mint Mobile? Now wed like to direct your attention to the following information before youre free to move about the cabin: Before you take off, take a look at these frequently asked UpRoam questions: You sure can, jet setter. We'll give you some tips for reaching a live human at Mint Mobile and we'll troubleshoot a few common problems that Mint Mobile customers run into with their service. Anybody have any tricks for making this happen? Perhaps you exited the Mint Mobile app while activating the SIM and forgot about it. ACTIVATION Find out how to switch, transfer your number and more MANAGING MY ACCOUNT Learn how to make payments, renew your plan and more PHONE SET UP Setting up your device and configuring settings FEATURES Details on Mint's plan features and how to use them PLANS Learn about using Mint's plans like Mint Family and Free Trial FEATURED ARTICLES This gives you a few brief moments of everything working, before the SIM attempts to go back to Mint and instead reverts to Emergency Calls Only. Y2K is a numeronym and was the common abbreviation for the year 2000 software problem. For more information, please see our If you see the airplane icon on the screen, youll need to turn off Airplane Mode. When mobile data stops working on Android, it's world-shattering, in other words. I didn't really have any luck with Mint support, but I did try a bunch of things based on suggestions that other users experiencing the same issue had tried. Your Mint Mobile SIM may not work because the network is undergoing a temporary downtime. Reset Your Phone's Network Connection 6. Best for a single line with unlimited data. The best cell phone plan depends on your needs, so we've researched the best options whether you value coverage, data plans, or price. 3/1/2023. Welcome to the Mint Mobile subreddit, where you say it like it is and we listen. Note that this fix will only work for phones using CDMA networks. Of course a bunch of this may have nothing to do with it starting to work again, but one way or another it's working now, and after the past 3 days of intense frustration I don't care which part fixed it, only that it's working now. No data when not on WiFi? of your phone is set to one that doesnt offer optimal coverage. Doing so essentially re-registers your phone in the mobile network. If the signal strength isnt strong enough, you still wont be able to connect and use mobile data on your device. What about international roaming credits? Once youre in recovery, use the volume buttons on your phone to select wipe cache partition or wipe cache, then select the option using the power button. I have another email out to tech support (they responded earlier saying everything looked good on their end), but I'm getting antsy without any phone service at all (no house phone). Use free IMEI blacklist checker. Press J to jump to the feed. The second thing I would do would be to drive somewhere to eliminate your location relative to a cellular tower as an issue. Once youve downloaded the app, open it and click on. For instance, my device always says either 4G or 5G. I'll be looking forward to your reply. This made calls and texts work, but of course meant no more 4G. You can think of them like the Costco of mobile carriers. (800) 683-7392. As such, you wont be able to make calls, send messages or surf the internet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hey there! Nothing seemed to work, but the second I went in and tried your steps by changing to 2G only, I made a test call and it worked. We are grateful for all the contributors - even the haters. I talked to customer care twice, the first person told me to restart my phone and they will reset the network. If not belong to that area where the internet signal issues or your mobile has no hardwar. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Here is the correct way to activate your Mint Mobile SIM: Your SIM should be working properly now. Code. Welcome to the Mint Mobile subreddit, where you say it like it is and we listen. If your Mint Mobile has no service, reboot your phone. 5 in our Best Cell Phone Plans of 2023 rating and places No. The data is 4G LTE or 5G if you have a 5G phone. For those looking at inexpensive . No service, but.. Hi, I recently switch from T-Mobile and ported my number. Press question mark to learn the rest of the keyboard shortcuts. I've run out of hotspot data on my Unlimited plan - can I add more? Youll see two updates here: You can either choose to stay on your current iOS version and receive important updates or upgrade to the latest iOS firmware version. What is needed for check IMEI? Go to Settings -> Network & internet -> Mobile network -> Access Point Names. For Android 11 and earlier, youll need to tap Advanced under Mobile Networks to reach Access Point Names., You should see a list of APNs (potentially with only one network on them). But if it isnt working, continue to the next step. Read 1 more review about Mint Mobile Advertisement DP As such, you may need to get a new SIM. I decided to switched to Mint Mobile like my friend recommended. Tell her to turn the setting back on What phone does your sister have? 4 in our Best Prepaid Cell Phone Plans of 2023. No service after activating SIM card I went abroad last year and was stuck there for a while and my AT&T number got deactivated during that period. I was generally happy with Google Fi's service, but when I saw that Mint offered more data plus wifi call and text for half the price, I couldn't say no. Log in to your Mint Mobile account via the Mint Mobile App Select UpRoam from the menu Add INTL Roaming Credits in $5, $10, or $20 increments from your wallet You can check your balance at any time by texting "ROAM" to 6700 Before you take off, take a look at these frequently asked UpRoam questions: Can I use my Mint Mobile service overseas? Each Mint Mobile plan comes with the following: Unlimited talk and text in the U.S. Free calling to Mexico and Canada Nationwide coverage (covering more than 99% of Americans) Use of 5G or 4G LTE up to monthly data limit, whichever is strongest Video streaming at 480p Free mobile hotspot Mint Family is a modern take on the wireless family plan with no data overages. For $15 per month, people 55 and older can get a Mint Mobile plan with unlimited talk and text and 4GB of data. I referred my sister. The fact that these two issues exist in parallel makes me suspect something particularly messy is going on. And of course, I can't attempt a password reset because I can't receive texts. If your phone supports Mint Mobile, youll be moved to the next stage automatically. Mint Mobile has an international roaming page with some basic "official" information: You can add prepaid funds to your international roaming balance in $5, $10 or $20 increments. Here's how these plans break down: Mint Mobile vs. Xfinity Mobile: Premium data Visible is owned by Verizon and sells service on the major carrier's network at a discounted rate. The most common way to fix issues with data connection is by turning your phone on and off. When this happens, the network will be out of use. I'm glad that you got it working in the end! It didnt work. The process should only take a few seconds. The SIM says it's activated, but I still don't have service. If neither is available, I just see an X. New to mint, carried over an old phone number, Using my existing unlocked phone that passed an IMEI check, Can use mobile data but can't make calls or texts. Press question mark to learn the rest of the keyboard shortcuts. Verizon Play More: $80 for 1 line, $180 for 4 lines. Every Android phone lets you set your own mobile data limits and warnings for when youre about to reach your limit. She's been using the service for about 2 months but now any time she leaves her house she does not get data despite having bars of service and being in areas where her data worked fine before. Tap on the top of your screen. Hi, I have been with MintMobile for the past 5 weeks with no problem. It can be just one more person or up to four, as long as they're active Mint Mobile customers. However, I have hit a serious issue as of this morning with getting no cellular data. Then drag the top down. In contrast, Android phones require you to insert the SIM face down. The following shows how to do it. But yeah, if you simply don't get good T-Mobile coverage, don't get Mint. Can't claim to understand enough to know what that implies. What if my payment fails or I forget to renew? You can use your own unlocked GSM phone by swapping the SIM card. Employees. This glitch might affect the functions of your phone, including its ability to receive network signals. Shes not tech savvy. But sometimes, as reported by certain Android users, errors can occur in the cache which can cause crucial processes in this case your data connection to stop working. Check your APN settings. Sometimes not using the latest software update on your phone can affect your service. If you cant make calls or send messages from the new phone, buy a new SIM. This will help you with problems related to data connection, text messages and domestic and international calling. Enter Your APN Settings Manually 4. Or a meme works too. With plans starting at $15 per month, Mint Mobile is one of the least expensive services around. I just wish I had found this post several hours ago and saved everyone a bunch of time. Did you check compatibility first ? Support. But if the SIM works perfectly, your phone might be faulty. Some devices dont allow you to switch and only support 4G or 4G/5G networks. I talked to their Care Representative and my phone is compatible. In one, I moved an existing Mint sim card into it and everything worked fine. Tap Reset Settings. Youll need to tap it again to confirm. The breach, which occurred between June 8 and June 10, reveals a "very small. Phone locked? It's as if it simply could not provision the number or something unless it was kicked down to 2G but now everything is good to go. Sometimes mobile data doesnt turn back on automatically when your device disconnects from a Wi-Fi network. 12. In this case, youll need to toggle Wi-Fi off on your phone using the pull -down menu at the top of your phone. That doesnt offer optimal coverage Mobile, youll need to switch back favorite communities and start part. Reinsert the SIM works perfectly, your phone using the method in the correct position your service you. Youll also need to switch back enough, you can also set metered Wi-Fi if you see. Use cookies and similar technologies to provide you with a better experience be working properly now is! 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