(I think 3 and up stars only show) I honestly would have taken pictures of it to show the stains and tagged her name stating it was a bigger problem than described. A Posherpurchased a very unique top from my closet. Can I ask if your photo showed the item zipped up? Hi! I think any buyer should be aware of that and understand that someone wants to buy something that they cant touch or feel , they have to get the best information to make the best choice bc Returns on Posh or any of these sites is a pain in the butt! Before shipping the item I was asked to verify the size as they wanted a photo of the tag. Thank you for this article, its very helpful and makes you really think about why someone is wasting their time to rush off to ship things if people dont even bother to accept it right away. I spent days on this. The first came about when a buyer kept lowballing me on a pair of Jessica Simpson shoes. Thanks for understanding, Janet. They gave the buyer back the money. I am still highly insulted and offended! I am a very active seller on Poshmark, but I had a buyer damage a coat because it didnt fit. But when I found myself blocking people all day long, I just stopped accepting offers period. Everyday Im getting tons of followers, likes, and shares a day but nobody buys. So back to Ebay I go. I feel poshmark staff needs some kind of guide book to fallow. So far from the truth. I find that no matter how many followers I solicite, no matter how many shares etc, sales are very very low! I got the dress back and not only did it have snags but there were some tiny white hairs on it. I take a lot of photos including closeups of what I am selling. She has yet to receive the items she purchased and I know shes going to write an awful review. I belong to a few resale groups on Facebook if anyone is interested again I really appreciate your post. So frustrating & trying to not take it personally and/or quit since I have 2 more boxes of clothes coming to resell. So then I would have to lower my prices to make up for the exorbitant shipping. It seems like this type of activity is picking up across all of these platforms. Im a new buyer who is thinking about quitting. i sold a pair of authentic christian louboutin shoes w the box and dustbags.. now the buyer is claiming they are fake.. how do i deal with this? I closed my account, that had perfect feedback, and posted all my items to Ebay. All the best note I would seriously try ebay just to get a better feel for online selling and I know my daughter likes Vinted. I read with great interest your reasons for leaving Poshmark. The offer was $20. I was such a motivated seller here, and accepted almost all offers even if I didnt even nearly get the deserved earnings. Poshmark Support is not helping to situation but making it worst and long drawn out situation. Their top sellers that call this activity out. I looked on line and its illegal for a minor to do this and them not do nothing. So excited! I dont know how to start my own website or market it but congratulations to you. My daughter bought a designer bag from a college friend. Poshmark is kind of time consuming and I try to look elsewhere where I have more control and not having to deal so much with the buyer How can people see my items? So Ill start by saying Im Newish to poshmark. True.. Poshmark will not side with you ever. You are right about some sellers not including enough info. amking45 @dhampyre hey are you bored or something???? And guess what? And the time involved isnt worth practically giving stuff away! I even asked the girl if she wanted, she could just cancel the order and keep it when she gets it just so I dont get a bad review ( I have 5 stars so far and worked hard for it) It just isnt fun for a good seller. Decent customer service is a key factor no matter if you are a Buyer or a Seller. Also their wholesale portal is a joke. This is a bold face lie! It was bizarre bc she kept writing to me..?! I dont have time for that and I have perfect five star rating on over 100 sales. I know he is doing this to get a refund.he has already opened a case with PayPal and now has been harassing me Well, the right one was a little snug, then I tried to put on the left one and it is so narrow, its got to be defective!! I am beyond livid. Why do these people have profiles with no real photo of an individual? Listing photos showed otherwise. How about silly girl talk on a rainy Sunday afternoon? Well its the old didnt read description re stains. Unfortunately there are sellers who only post stock photos and those who dont like questions. Your story is nearly identical to mine just about 4 years later! so be it Me nasty emails! After being an active seller for 2 years, and then quitting cold turkey, it was only then that I realized that it felt like I had been in a cult. Always looking for great people to network with . I cant say that I am leery of those buying who dont have a profile the reason is that Posh has made it difficult for someone who just wants to shop and not sell. That also will only communicate through email. However, where one has a pro its the exact con for the other. Ill definitely look into Tradesy, DePop, etc., but think a class-action lawsuit against Poshmark will prove the point quite nicely. Like over a year break. Second ship raise this year, also 20% is a huge chunk. Im getting so tired of people not accepting orders just because they couldnt bother to read, not to mention the rudeness when products dont fit them! I have had it authenticated on a coach forum and also directed her there to ask her own questions and concerns so they could show her what makes it authentic and also pointed her to information/articles. Now I found thus blog because I was severely harassed today for no reason by a random person. Is the jacket in the pic not the one she would send if someone bought it? Especially woman to woman! Now if you are legitimate and someone asks a question and you have nothing to hide, then politely oblige! The worst for me was selling an amazing dress at a very low price just to get something out the door, packing it carefully and attractively, shipping next day only to receive a needs work rating two weeks later for no apparent reason. as far as the lowballers I blocked them too and I found when people low-balled me on an item that was brand new I would simply raise the price even higher just to piss them off! And where I need to get paid.they are jerking me around.thank u much appreciated jackie Most of the advice was to ridiculously raise prices in order to corner the market. Posh Jail prevents you from sharing listings and stops you from following people. That is letting someone else control your life. but the 3 days had passed and that was that. I received an email stating it was removed because it was counterfeit! As a seller I wish I had seen this before I was scammed by a buyer. In both of those cases, I had Posh cancel the orders and let the buyers keep the items for free because it wasnt worth it to me, but really if a case is opened against you once in every hundred sales or so thats not too bad. I am glad I found your blog. Hi, Thanks. In the 4th month I hear back from Posh stating because they believe the sunglasses were fake they cant help me. Sorry this happened to you. I reported both these items immediately but Poshmark decided to ignore me and released the funds to both sellers. Im done with them! Poshmark is a social marketplace created by Manish Chandra where people can buy and sell fashion online. Thanks for your help. I would try eBay and Tradesy before doing a Shopify account. She hasnt responded and refused to accept the order even though it was her fault for not reading carefully. Any sharing or following like poshmark? I have blocked that buyer from every being able to view my closet again and in the future (until I decide to close my closet) I will take photos of all items prior to shipping and make sure that the Poshmark shipping label is included in every shot!! I am trying to figure the best venue for resale. When the buyer received the item, they opened a case and claimed that there was loose stitching. A buyer can go anywhere they choose to buy , but not so much for the seller , so sellers are a dime a dozen , but not so much a buyer .And they know a disgruntled buyer will probably never return , but if a seller has made some pretty good money they will blow off some steam , but will continue to stay . I know that these are all individual experiences regarding Poshmark, etc., but lets face it, with so many people being scammed and dissatisfied, you cant pretend that they are all exaggerating. Form. Any advice you could offer of how to get my good Poshmark buyers to buy from my own website outside of Poshmark? I just feel that sellers should be mindful about the real worth of an used item. And not everyone on Posh is conducting it or their closet as a business. Im not a big active seller on Poshmark by any means but had success with items I posted. I have also been on Poshmark nonstop as well since starting my own closet. It has left me mortified that trolls like this exist on this site and poshmark does nothing. Ive made some sales, but they have been pretty hard-won. I automatically became a posh ambassador a few weeks ago. I tried the dress on, thinking that they may not be as noticeable while the dress was actually worn, but they were very visible. As another person committed here, we women need to recognize the VALUE of our time! The thing I like about Poshmark is the exposure and the fact that everything is handled with their 20% fee (except seller protection apparently!). I was clear about the Too Faced being used, I never used the KVD blush. Ive been bulkied, support is crap, people can not respect its not a garage sale, and I work 20/7 to make sales; huge tine suck. Had not yet wasted my time creating my closet. And I no longer can post it as new. Thank you for providing all of us with a space to commiserate! I have been on Poshmark for 1 1/2 years and went full tilt and have over 1300 sales, Each one in blood, sweat and tears. But Im most worried about receiving an empty box or a different bag, as Ive heard horror stories by several other POSHERs. I am so glad I found this! I wrote to Manish in hopes that he can see for himself how vulnerable we are to these predators. And then there are the trolls. Long story short Posh told her to send it back and they reimbursed her. PS: When I first started on PM, customer service was good. Recently though, someone bought a dress and actually complained in the listing comments stating it was smelly and dingy and I was getting reported. Thanks again for the comment. After 2 1/2 years and 60,000 followers later, I too am jumping ship (though will keep my closet open for as long as possible to advertise my Etsy handcrafts). Sorry for all those with negative experience but I appreciate that you shared it. Thank you for suggesting Shopify, I am strongly considering it now. I live in the real world. Just make it automatic. Congratulations by the way and thank you for writing this. Before Poshmark though, I sold on eBay for a time so Im no stranger to hard work. Hi Dee! I do not hate myself enough to list there. But regardless, the heavy discount, free gift, fast shipping and neat packaging was not enough? Ive heard of people not getting backed by Posh but so far so good! What about Amazon.com? She also has no profile info or a closet. Scammers often have large quantities of new designer products available all at once. Really???? I am so frustratedfor $20! Do you have any experience with what I can do? I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained.". Immediately I knew. In my opinion, at the very least, the whole site should be shut down. I quit because of all of the points you noted with the primary issue being horrid customer support. My website is registered, and I have the bare bones in place but need to finalize my website and get some items listed. O support for sellers at all. So expect questions. Change). I love poshmark, but I have found the people on there to be very rude and hurtful. Outside all the reasons most of the comments have said- mostly scammers, rude people and the absolutely worst customer service in the history of online sales I mean, honestly when its worse than eBay, that is sayin something, I think that its really being overlooked just how much Poshmark is expected to consume a persons life just to sell a $35 skirt, pack it prettily, rush it to the post office, wait for someone to get off their ass and accept it while praying they dont ding you with less than 5 Stars. They do not look out for the seller either. Reason #3. . Ive tried 5 times to delete it, sent the code to PM that I received, and NOTHING. I went out of my way to be nice to this buyer and she says that. My daughter wanted to make some extra money so she decided to sell some clothing. I use social media, my blog, and Google AdWords to drive traffic to my site. Second. I would certainly recommend looking into BigCommerce (http://bit.ly/2pFg5Mt) to set up your online store or Shopify if you have some HTML coding knowledge. At first it was slow but made $500 in June.. No problems & 5 stars on all buys. Have been selling and buying (a lot more buying LOL) since March, just to clean out my closet and re-sell nicer items that I just dont wear anymore. I agree that some items on Poshmark are way overpriced. People are picky and dont read descriptions and change their minds constantly and return things they shouldnt and push limits. So they say, that money could be used to purchase other items!! There are other options besides Poshmark, like Tradesy and even eBay that arent quite as time consuming. Parties? Unfortunately I have not received a single package sent with as much care as I send mine. I unfortunately ordered on Poshmark on two occasions. Its going to be a big job moving my 250 items from Poshmark to other platform but I cant wait. The only reply you will ever get is copied and pasted a million times over. Thanks for the venting outlet! blah. I looked at her page and there are several comments from sellers saying that she made low-ball offers that they just cant accept, etc. As for me, Etsy became too social media forward and very time consuming, so Ill stick with Ebay for now. Companies like Gilt Groupe, that affected us, and things like Zulily going from $4 billion to $1 billion, said Chandra when asked about the investor perception of e-commerce companies. 2. changed her mind and put a hole in my bag. For the same reasons you closed yours. It is not a great time for e-commerce startups. Tap the flag icon below the comment and select the reason (spam, transaction off Poshmark, offensive comment, or harassment). Thanks @stylaphile youre right, its seriously not worth it. That Too! I responded to Poshmark and informed them that the zipper worked perfectly when it was shipped, but they sided with the buyer and returned the item to me. Well I returned them both and yesterday, they send me an email that they would be giving me a store credit for the dress but they were returning the shoes to me. Now i did have one case opened up by a buyer trying to get something for free and Poshmark did not honor the buyers request at all. They do not deserve 20 percent of any sale and they clearly do not protect sellers. If you can deal with them then you will sell if not dont try to sell on Poshmark you will not make it at all. Have my own closet now for about 3 weeks, so I am brand-new and havent made a sale yet. At that point you have to provide a receipt or COA, and wait. They think that a seller that has made a few dollars on their site is way more invested in their site than a buyer . I hope you have lots of success! Good luck ! I wish the authenticators on PM knew how to authenticate!! Selling is not for me. I never buy from those that dont respond, no matter how much I want the item. They said they were warning me that they had to remove multiple replicas from my closet and despite having previously warned me about this, and this is my final warning!!! Well I am glad I came across this blog and disappointed in POSH. She was told that she had to pay $20 via Paypal and it would be returned. Only recently (within the past week) did someone finally answer my emails and sent me an address to return the dress, not the shoes. I think you have to understand why Posh usually sides with the buyer when they open a case. By the way, my real name is Ann. I was honest in my review and stated that the dress was beautiful, but that the description was lacking details that were important to a buyer and I explained in detail what I saw upon receiving the dress. I try to clean out my closet before a new season starts, because thats when those stores are hungry for inventory and will be less picky. And guess what? Major Time Suck big time !!! I was beginning to think I was going crazy. They never gave me a chance to defend my bag or my closet they just removed it . Mercari didnt do anything but send me the same copied and paste reply that I was shit out of luck. Same with Free People. Irene, I would certainly be careful. She was rude and not what I wanted to deal with. I was actually thinking of returning to poshmark just to clean out my closets and hope to make a little money but after reading this post the memories of my past experiences all came back to me. My addiction of buying has been ridiculous and I only ever had one issue and they did refund me- someone sent me a leather jacket that was dry rotted split cracked and shredded! There is fraud EVERYWHERE. Hard to find a good place to sell my gently worn, quality clothing! I show them all the photos that were in the listing too. I want something more plug & play. The seller contacted me and said her entire closet was thrifted and apologized profusely. 3 items each cut out private areas the back of one top had a spray painted penis and I wont repeat what it said. I have searched for a blog to learn the true stories as these. Goodbye to my consideration for Suggested user now for another few months. I do think Poshmark needs fine tuning and as far as i see they are still working on this site to fix the things they are lacking in. I just know with bad experiences its definitely easy to give up. The same can happen on an online store with chargebacks and PayPal returns! Do you find self advertising costly? There are plenty more who are willing to pay a fair price! She ruined my perfect 5 star rating with a one star. The time i put into posh was interferring with other things i need to be doing. Im not sure how much longer it will work for anyone. I hate to try on clothes, so if I saw something I liked, Id buy it. I occasionally sell on eBay. What I like about Posh is that it has mostly clothing items, and frequently if I want something from a previous season, or another color of something I have and like, I can get it on Posh. I get it in the mail and the leather feels light. You certainly dont see anyone sending $5 offers to Macys, Target, or Zara, do you?. Hi , I have the same proble likie I have a open case with A free people dress ,and the buyer make a open case because is not authentic . Selling On websites has outlived its purpose in my life. Jackie I had a similar experience! The sellers ask higher prices on their used items because Poshmark takes 20% of the sale amount for their own fee. There has to be some kind of truth to their experiences, that can not be ignored. When I contacted the admin. I video tape every single item as I am packing it for shipment to document the condition. The buyer has to provide photo proof showing how the item does not match the listing description. Wowthis is interesting listening to everyones experience. They failed to see that the damage first just looked like fuzz. Hate the damn things. Havent heard of it (must be my age)! Diana, Somehow she came up with screenshots and a fake trackint number (probably a different order altogether!) eBay and places like it will almost always side with the buyer over the seller because of one fact : sellers are easier to get than buyers . Its terrible that they called you a whore. I had a girl give me a terrible rating for shipping time needs improvement. I was appalled as this had never happened to me before! Poshmark is a digital online marketplace where sellers can sell goods, and customers can find unique, brand new, and good condition used goods at bargain prices. Then that one type of buyer yup, the one described here in the numerous comments. I love the idea of poshmark, but it is too social. The shoes were returned yesterday far differently from how I had carefully packaged them. If I had an inexpensive small item, I still got charged the $7.95 or whatever even if it really only costs $4.00 to ship. I left feedback for the seller and gave her a 3-star rating. Even if, sorry to say, they called you a whore. By and large I have been very impressed with the sellers. Had it been like 2-3 or even 5 I wouldnt be so concerned but 15?? When I received the return, Poshmark states on their site I can dispute it if its not the same item returned. Its not fair. There are way too many scammers on this site, too much time wasted for slow to no sales. One of the embassador Poshers bought my Burberry rain boots for $50 (a great deal), and later on filed a complaint saying that the boots smelled horrible and that they had stains and blah, blah, blah she even said that she wanted to keep them at no cost even though I asked her to return them for her money back. PoshMark has something for everyone. Xo. But it got me very upset. what I found most frustrating about posh Sellers is they dont put much /any information in the description, they post terrible pics or only one picture and then they act put out when you ask them questions ! My measurements were clearly posted but all she cared about was getting it an I clearly stated to her do you want me to measure anything ? The guy asked for a PARTIAL refund because he said he just felt that he paid too much for it. Poshmark is very odd. I had a very expensive new with tags flawless dress come back to me with obvious cat hairs on it and snags. So I asked if I could please see photos of the actual jacket. It took over a month before I had contacted the Better Business Bureau, Posh kept giving me the run around and they took forever to respond to me directly. I have filed a case against the return but days have passed and Ive only received bs automated responses. How about the time wasters who want to communicate offsite without any intention of buying anything? The parties. I asked this woman to show me the tag and she was so insulted. It seems like Poshmark hasnt taken a real interest in their brand promise. Im sorry that happened to you! A buyer was interested and they negotiated a price. Thank you for sharing your experience! I wrote out almost 2000 labels on Etsy by hand. It is a challenge since my clothing consists of very nice designer items (at very low prices) and not secondhand items, and I think a lot of people are used to buying bargain basement thrift items (which I do not sell). I am bombarded with party invites daily and my time has been wasted further wasted. As far as selling support eBay thus far has always back to me up whenever Ive had an issue and Ive had a few issues Poshmark also. If you're a buyer and have asked for an . I just left ebay for the same reason, no seller protection. Definitely, a scientist/techie type who has no fashion background; in addition, when you read his various statements, hes very theoretical. They have very poor business practices to say the least. Thanks again for your help! I am documenting my packaging & item just to be safe. Because of those experiences, I am now extremely cautious when purchasing from places like Poshmark and eBay. Just started listing more than one item there in February and its been very consistent. Needless to say Im no longer interested in selling on this site at all. Finding me on fb to harass me. Aside from having millions of users who can be your potential buyers to make good earnings, it also has a vibrant social community that helps provide a great shopping experience. The model requires too much of a time commitment to successfully make money selling; 4). On top of Poshmarks commission, I also had a bad experience as a buyer, which left a bad taste in my mouth. Unfortunately, the cons outweigh the pros. So, I quit and went to eBay. The zipper pulls with the brand name felt like plastic. They just provided a tracking # to wait for god knows what to arrive. But I like you missed the social aspect, I had regular buyers that I had became friends with. Sharing first thing in the morning. The dress hung in her closet with plastic over it and then came to hang in my closet after listing it on Posh. Terrible experience! The dress arrived while I was working and it was three days before I was even able to open the package and examine the dress. It has so far been a colossal waste of time. The bundles costing US SELLERS more money to dish out to ship. Do you not use them because your items are not new? This is exactly how I feel. So I said in my listing, fits like a medium. Oh and I also gave the buyer as a gift, a cute little Packers mini piggy bank AND a small lot of other Packers items I had for sale that she admired. Thats where wed all benefit! Manually sharing, to adhere to a policy thats not enforced, while others are farming it out = wake up time! Or of *this* kind of listing. Think of Poshmark as something like Material Wrld, except that instead of selling women's clothing to a company, you're in control of your listings. (Some of them). I hate when a seller will say an item is beyond damaged notifies fake issues in pics (believe me they do it) and keep my items as she gets her money back and my item for free and I also get reimburst and low and behold find them on Facebook wearing it!! I was a top seller, with over 333,000 followers. I have come to the conclusion that: 1) they are run by bots and no real people work there, 2) if they DO have real people, they are all 20 years old and complete idiots, 3) Elon Must just bought them and 4) regardless of the preceding suppositions, their customer service by ANY definition absolutely SUCKS ROCKS. As strictly a buyer, I cringe to hear these stories but always suspected that there are potentially steep challenges to selling items on these platforms. Now just waiting on Poshmark to decide on the case. I have only been on Poshmark for a few weeks and I am starting to think no one is actually buying anything because we are all trying to sell something! I am so sorry to hear what happened to Alexandria Perri. So here I sit rambling off I dont have access to my own business I built. Therefore, Ill have to reconsider Poshmark to sell my vintage wears on because I really dont need that aggravation. I totally agree with reason #1, no protection from sellers. But rude people def get reported and I have posh remove their comments. Whoever these people are, no nothing about products! I cant deal with lowballs. The bonus items were worth more than the items you paid for. Even before I read these comments I had pretty much decided not to go any further with PM. After a week of begging thank god they allowed me back. By the way, I love and appreciate your honesty. I really need to cancel it because I made a mistake in ordering. I shouldve known my selling strategies & get to know the app well. When Poshmark stated that I could get a refund, I responded that I wanted the item and not a refund. THEY WERENT FAKE! Give them a try and let me know how it goes! I quit Posh but then caved and signed up again. I do detailed measurements and fabric content for every last item I post. I like many others found after looking for info on returns on Poshmark as I just got my first big dollar return. If the buyer doesnt like what they got, they return it to Tradesy and Tradesy resells it, so there is a lot more seller protection there. Well, someone posted it, and my closet was invaded by these, support group members. Why is 5:00 a.m. so crucial to share your items on PoshMark? Unless you can actually make it your full time job, its best to just sell your clothes in person or by mail and be happy with whatever you receive. Completely agree! Idk why theyre not even bothering to look into this but it really upsets me, especially since theyre making money off of me. During the pandemic, I havent wanted to deal with all the time wasted selling to these stores in person so Ive just been mailing in things that I dont care about. Poshmark is a well-established website for buying and selling used clothes, and despite being a relatively new player in the online shopping scene, it's perfectly legitimate. I think sometimes sellers forget that buyers are on these second hand sites because some people and families cant afford to buy new. The modeling is not happening for me either, perv red flag alert!!! After November 16, 2016. And if you quit because of them, now theyve not only upset you, but theyve messed up your business. I will proceed with caution on Posh.. But what drew me to Poshmark was the ability to start crafting a brand image but you can only go so far with such limited parameters. , and that the RARE collectors items I have listed high are being sold by many others at the same price point so of course Im going to try to make the money where I can PLUS I spent sourcing & research effort m time , money , tax and shipping cost to get that items and of course Im going to try to profit if i can esp when I am losing money on so much other stuff to balance things out but my biggest under was why does she care what Im doing?